Contact and Support information

    How can I contact Volotea?

    Contact via social networks

    If you wish to contact our Customer Care agents via a social network, write us a message on Facebook via our web-page http://www.facebook.com/Volotea or directly to our Twitter account @volotea: http://twitter.com/volotea

    Customer service hours for social networks are from Monday to Friday from 9:00 a.m. to 6:00 p.m. However, you can write us any time and we will answer as soon as possible within the customer service hours mentioned above.

    You can also visit our Pinterest, Google Plus and Linkedin profiles via the following links:

    Telephone numbers for booking information

    If you already have a confirmed booking and need to check any information regarding it - including dates and times of flights, names of passengers, services purchased, etc. - please contact our Customer Care Support Center at any time of the day, 24 hours a day, 365 days a year, via the following telephone numbers. An automated information system will provide you with the information that you need:

    Spain 902 757 717

    Note: The price of the call is € 0.072/min + an established fee of € 0.10, not including taxes, from a fixed line.

    Italy 199 206 308

    Note: The price of the call is € 0.10/min + an established fee of € 0.05, not including taxes, from a fixed line.

    France 0821 610 752

    Note: The price of the call is € 0.10/min + an established fee of € 0.094, not including taxes, from a fixed line.

    In all cases, the cost of the calls from mobile phones may vary depending on the operator.

    Please remember to have the confirmation number on hand, as we will ask you for it in order to provide the information that you need.

    Main telephone numbers for booking and additional services

    If, on the other hand, you wish to make a new flight booking, need clarification regarding Volotea's services, want to make a complaint, check something or make a suggestion, please contact our Customer Care agents, from 8:00 a.m. to 7:00 p.m., 365 days a year, via the following telephone numbers:

    Spain 807 403 170

    Note: The price of the call is € 0.987/min + an established fee of € 0.09, not including taxes, from a fixed line.

    Italy 895 895 4404

    Note: The price of the call is € 1.00/min + an established fee of € 0.10, not including taxes, from a fixed line.

    France 0899 232 050

    Note: The price of the call is € 0.284/min + an established fee of € 1.128, not including taxes, from a fixed line.

    International calls (+34) 93 12 20 717

    For international calls outside Spain, Italy and France.

    In all cases, the cost of the calls from mobile phones may vary depending on the operator. Please remember that you can book flights for free on our website.

    Telephone numbers for support for travel agencies

    Contact our special Customer Care Support Center for travel agencies to make flight reservations, consult information regarding the services offered on our website and pose any questions or suggestions. You can contact us from 8:00 a.m. to 7:00 p.m., 365 days a year, via the following phone numbers:

    Spain 902 737 717

    Note: The price of the call is € 0.07/min + an established fee of € 0.10, not including taxes, from a fixed line.

    Italy 199 206 305

    Note: The price of the call is € 0.10/min + an established fee of € 0.05, not including taxes, from a fixed line.

    France 0821 230 269

    Note: The price of the call is € 0.99/min + an established fee of € 0.94/min, not including taxes, from a fixed line.

    International calls (+34) 93 12 20 717

    For international calls outside Spain, Italy and France.

    In all cases, the cost of the calls from mobile phones may vary depending on the operator. Please remember that you can book flights for free on our website.

    Information on group bookings and charter flights

    On Volotea we offer the option of buying group tickets for up to a maximum of 25 people via our website.

    If you want personal care and follow up for bookings of between 10 and 100 passengers, complete our request form in the Groups section and we will contact you as soon as possible.

    For more information you can write us at groups@volotea.com and/or call us at + 34 931 171 777.

    If you wish to contact our charter flight contracting department, write us at charter@volotea.com and we will contact you as soon as possible.

    Employment information

    If you are interested in working with us, we invite you to check our offers in the Recruiting section.

    In this section you can sign up for our employment offers and send us your CV.

    Press and public relations information

    In order to contact our communications department, send us an e-mail at press@volotea.com.

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    How can I send Volotea an e-mail?

    If you wish to save the cost of a phone call and prefer to contact us by e-mail, please use the contact form found in the Contact section of our website.

    We will assist you as soon as possible. The average response time for e-mail requests is currently less than 2 days. We appreciate your patience.

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    Can I request help via Facebook and Twitter for Volotea?

    Yes. At Volotea we offer support for our customers via Facebook and Twitter.

    Write us your message on our Facebook page at http://www.facebook.com/Volotea or directly to our Twitter account @volotea: http://twitter.com/volotea. Our social networking agents (Lucía and Bruno) will contact you as soon as possible.

    The customer service hours for Facebook and Twitter are from Monday to Friday, from 9:00 a.m. to 6:00 p.m. However, you can write us any time and we will answer as soon as possible within the customer service hours mentioned above.

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    What are the telephone number and business hours for Volotea's Customer Care Support Center?

    Note: if you want to save the costs of telephone calls, you can contact our Customer Care Support Center by e-mail (via the form found on the “Contact” section of our website) or via a social network. In any event, we will attend you as soon as possible.

    If you still prefer to contact our Customer Care Support Center by phone, below are the available telephone numbers:

    Telephone numbers for booking information

    If you already have a confirmed booking and need to check any information regarding it - including dates and times of flights, names of passengers, services purchased, etc. - please contact our Customer Care Support Center at any time of the day, 24 hours a day, 365 days a year, via the following telephone numbers. An automated information system will provide you with the information that you need:

    Spain 902 757 717

    Note: The price of the call is € 0.072/min + an established fee of € 0.10, not including taxes, from a fixed line.

    Italy 199 206 308

    Note: The price of the call is € 0.10/min + an established fee of € 0.05, not including taxes, from a fixed line.

    France 0821 610 752

    Note: The price of the call is € 0.10/min + an established fee of € 0.094, not including taxes, from a fixed line.

    In all cases, the cost of the calls from mobile phones may vary depending on the operator.

    Please remember to have the confirmation number on hand, as we will ask you for it in order to provide the information that you need.

    Main telephone numbers for booking and additional services

    If, on the other hand, you wish to make a new flight booking, need clarification regarding Volotea's services, want to make a complaint, check something or make a suggestion, please contact our Customer Care agents, from 8:00 a.m. to 7:00 p.m., 365 days a year, via the following telephone numbers:

    Spain 807 403 170

    Note: The price of the call is € 0.987/min + an established fee of € 0.09, not including taxes, from a fixed line.

    Italy 895 895 4404

    Note: The price of the call is € 1.00/min + an established fee of € 0.10, not including taxes, from a fixed line.

    France 0899 232 050

    Note: The price of the call is € 0.284/min + an established fee of € 1.128, not including taxes, from a fixed line.

    International calls (+34) 93 12 20 717

    For international calls outside Spain, Italy and France.

    In all cases, the cost of the calls from mobile phones may vary depending on the operator.

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    Where can I check Volotea's Conditions of Carriage?

    Volotea's conditions of carriage describe in a detailed manner our commitments, obligations and responsibilities to our customers, and in some cases, your commitments, obligations and responsibilities to us, as well as your conduct on board.

    Please read them carefully by clicking here.

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    I have technical problems accessing Volotea's website. How can I contact a technical team?

    If you need to report an error or technical problem to our technological department, please fill out the incident form in the Technical support section.

    The volotea.com website is compatible with the most recent versions of major browsers, including Google Chrome, Internet Explorer, Mozilla Firefox and Apple's Safari. However, it is not compatible with older versions such as Internet Explorer 7 and other browsers such as Opera.

    In the case of Internet Explorer, it is important to ensure that the "Compatibility view" functionality is disabled.

    For the correct functioning of Volotea's website, ensure that your browser has Javascript activated and allows the storage of “cookies”*.

    In order to be able to download a boarding pass during online check-in, be sure that you have installed the PDF document viewer Acrobat Reader on your computer. You can download it from the Adobe website.

    Volotea.com is not designed to function on mobile devices, smart phones, or iPad-type tablets. However, most of the functionalities work perfectly on any device.

    (*) “cookies” are small information files that are stored in our browsers so that the server can access this information. Only the server that placed the cookie can read it. “Cookies” are generally only valid for a limited period of time.

    Check the terms of use of our website, by clicking here.

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