voos faq


Before you fly

During the flight

After the flight

Travel documents

  • Do I need a prior validation of my travel document before flying?

    When travelling from or to a non-Schengen country, the authorities require prior validation of the passenger travel documents. Therefore, if you are flying from or to a non-Schengen country, you will have to enter the your document information in advance on our website or provide it at the check-in desk on the day of your flight.

    You can add your document information at any time up to 2 hours before flight departure via Manage your Booking and Flight Documentation.

    If you check in online for your flight, you must provide it during the check-in process in order to complete the web check-in and obtain your boarding card.

    If you are unsure about which documents are required in the country you are travelling to, click here.

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