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In light of the constant changes and impact we are all experiencing as result of the uncertain evolution of the COVID-19 outbreak, please note that any other request or claim might take significantly longer than the 6 weeks undertaken under art 13 of our Conditions of Carriage.

Due to the global instability caused by COVID-19 our claim management service has been substantially impacted and might not get back to normal until COVID situation recovers, which could take several months.

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