With the aim of tackling the current COVID-19 emergency and according to the severe mobility restrictions imposed by authorities, Volotea has been forced to cancel some flights. Check the cancelled flights of the next 3 days here:
In case of cancellation, we kindly ask you not to go to the airport. Passengers directly affected will be informed via email using the contact details provided in their reservation. In these email communications you will be informed about the options available to manage your booking on line. You can access to "Your Booking" section, check your trip and the status of your flight. If your flight is cancelled, an informative message will appear above your itinerary.
Here are a few measures we have enabled to ensure that all passengers have the chance to reorganize their flights with us:
- Flexible plan: To ensure flexibility, we are upgrading those passengers who don’t have our Flex service in their reservation so they can enjoy its advantages for rebooking. With Flex you can change your flight’s date or destination without paying any additional flight change fees, as many times as you need up to 4 hours before departure, or get the reservation amount in Volotea credit to use within the next 12 months. More info here.
- Voucher : If your flight has been cancelled, and you have decided not to change your travel dates now, you can get a voucher for the total amount of your booking. You can use it during 12 months to book a new flight with us, once our operations resume and you find a date and/or destination that suits you. You can get this voucher through the link on the notification e-mail that you will receive in case of flight cancellation.
Due to the large number of contacts we are receiving, waiting times may be higher than usual.
In order to avoid any inconvenience to our clients, in case you need to contact us by phone or email, please make sure you do it within 48 hours before your departure date.
Click here for more information on our contact channels.
Since the coronavirus outbreak, we are watching closely the consequences for you as customers and doing everything in our hands to help you to manage your travel plans.
First flight, first served: Due to the large volume of contacts we are receiving these days, we are prioritizing inquiries by clients travelling in the next 7 days. If you have a flight with us in the future, please remember that you can change the dates or the destination through the ‘Manage your booking’ section.
If you have more questions: We are here to help. Bear in mind that the unprecedented amount of contact requests we are receiving is experiencing a peak. For the most frequent questions we will be duly informing you via e-mail or at our website or app. Please understand that right now our response can experience some delays.
The next time you fly with us: We want you to feel confident when traveling with us. Your safety is our first and foremost priority. We have reinforced our safety procedures far beyond the protocols required by the authorities, by strengthening our cleaning procedures with anti-bacterial and hospital-grade disinfectant throughout all of our aircrafts. Our fleet has been fitted with extremely efficient HEPA (High Efficiency Particulate Air) filters, which remove particles in the air, down to the size of microscopic bacteria and virus clusters (with an efficiency of better than 99.99%).
Thank you for your patience: We know that the uncertainty created by the Coronavirus is taking a toll in everyone’s lives. And we are also aware that having to deal with travel changes is an added concern to our customers. We keep monitoring the situation closely and we hope that the above measures will help you in your future travel with us, by adding flexibility and making changes easier in case your flight is cancelled.
For further information on flight restrictions from certain countries and to stay updated on all necessary advice, please visit the website for the World Health Organisation (WHO).