flights faq

Before you fly

Bookings

During the flight

After the flight

Special assistance

  • How should I request special assistance?

    You can request special assistance via our website on the section Special assistance or by calling our Customer Service.

    For safety reasons, the number of seats for persons with reduced mobility on board is limited. Please check whether you require special assistance and contact us if you have any doubts. An unnecessary request for assistance could result in one person who does require assistance being left on the ground.

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