Safe & clean protocols
Extensive aircraft disinfection and interior cleaning measures.
Hand sanitizers and seat cleaning
Every night, seats are cleaned, specially touching surfaces like headrests and armrests. There is hand sanitizer available at the airport but also is available onboard for our passengers and staff. Remember we're carefully cleaning the ticket counters, gates, and baggage claim areas multiple times a day for your safety and peace of mind.
THIS IS HOW TO ENSURE A HEALTHY EXPERIENCE ON THE GROUND AND IN THE AIR.
Get your boarding pass online, from your home just accessing the check-in online section from 4 days before flight if you do not have a seat selection. We also recommend to download our mobile app that allows you to store your boarding passes and have a quick access to them.
Be aware that passengers not wearing face masks, and specially with fever or with flu-like symptoms, will not be allowed to enter the airport terminal. Also bear in mind the access to all airports is limited to travellers only.
We kindly ask you to bring your own face mask. Face masks are mandatory at all times either at the airport and on board the aircraft and you must wear it covering your nose and mouth. According regulations in place, passengers have to wear surgical masks or any other mask with superior level of protection such FFP2, FFP3 without valve. Also we recommend you bring a spare one (common medical masks should be replaced after around 4 hours of use). For the safety of all, we remind you that without a proper mask and correctly placed you will not be allowed to board. Please always dispose any face mask in the designated disposable bin or ask our cabin crew if you are on board.
Please arrive at the airport 2 hours before departure. This is to allow enough time for passing temperature scans and also for checking out eventual health questionnaries. In that sense, and to help mobility, we recommend to limit the use of hand luggage whenever possible.
DOWNLOAD OUR SAFE AND CLEAN GUIDE TO FLY HEATHY.
Together we can ensure a healthy experience on the ground and in the air.
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