flights faq

Before you fly

Bookings

During the flight

After the flight

Luggage

  • Which luggage is included in the price of the ticket?

    The following information applies to the luggage included in the price of the ticket:

    The price of the ticket includes up to two items of hand luggage without additional cost. The measurements of the larger item must be a maximum of 55 x 40 x 20 cm. The smallest one can measure up to 35 x 20 x 20 cm and you must be able to store it under the seat in front of you. Both items weighed together cannot, under any circumstances, exceed 10 kg. If the measurements do not meet those mentioned above, you will have to check your luggage into the hold of the plane and pay the cost indicated in our service fees table.

    On flights with a high number of passengers, we cannot guarantee that all hand luggage can be stored in the cabin. We recommend you to arrive early in order to avoid the possibility that your baggage will be stowed in the baggage compartment. If it is necessary to transfer your hand luggage to the hold of the plane, this service will be provided for free.

    If it is necessary to transfer your hand luggage to the hold of the plane due to a lack of space, this service will be provided for free. Remember that all luggage will be reviewed at the boarding gate.

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