«Ticket» means any valid document that gives the right to carriage, or its equivalent in non-printed form, including the electronic form, issued or authorised by the Carrier or its authorised agent.
«Codeshare» means that Volotea can market flights operated by other carriers with whom an agreement has been signed for this purpose.
«General Conditions of Carriage» or «Conditions» means the general conditions of the air carriage contract for Passengers and baggage.
«Chicago Convention» means the Civil Aviation Convention signed in Chicago on 7 December 1944.
«Montreal Convention» means the Convention for the unification of certain rules for International Carriage by Air signed in Montreal on 28 May 1999.
«Warsaw Convention» means the Convention for the unification of certain rules for International Carriage by Air, dated 12 October 1929.
«Special Drawing Rights or SDR» refers to a value whose equivalency is periodically established by the International Monetary Fund.
«Air Navigation Law or LNA» means Air Navigation Law 48/1960, June 21.
«Dangerous merchandise» includes all those articles or substances that, when carried by air, may pose a significant risk to health, safety or property, such as explosives, gases, flammable liquids or solids, poisonous, toxic or infectious substances, radioactive or corrosive substances.
«Passenger» refers to any person holding a Ticket, except those members of the operational aircrew.
«Royal Decree 1316/2001» refers to Royal Decree 1316/2001, 30 November, which regulates the granting of discounts in respect of fares for scheduled air and maritime carriage for residents of the Autonomous Regions of the Canary and Balearic Islands and the Cities of Ceuta and Melilla.
«Regulation (EC) No. 2027/97» means Council Regulation (EC) No. 2027/97, 9 October 1997, on air carrier liability with respect to the air carriage of passengers and baggage, amended by Regulation (EC) No. 889/2002 of the European Parliament and of the Council, of 13 May 2002.
«Regulation (EC) No. 261/2004» refers to Regulation (EC) No. 261/2004 of the European Parliament and of the Council of 11 February 2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding and the cancellation or long delay of flights.
«Regulation (EC) No. 2111/2005» means Regulation (EC) No. 2111/2005 of the European Parliament and of the Council of 14 December 2005 on the establishment of a Community list of air carriers subject to an operating ban within the Community and on informing air transport passengers of the identity of the operating air carrier, and repealing Article 9 of Directive 2004/36/EC.
«Regulation (EC) No. 1107/2006» means Regulation (EC) No. 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.
«Regulation (EC) No. 1008/2008» means Regulation (EC) No. 1008/2008 of the European Parliament and of the Council of 24 September 2008 on common rules for the operation of air services in the Community.
«Regulation (EC) No. 185/2010» means Commission Regulation (EU) No. 185/2010 of 4 March 2010 laying down detailed measures for the implementation of the common basic standards on aviation security.
«Baggage Check» refers to the document that accredits the checking of baggage. This document includes the locator code for the checked baggage accrediting the ownership thereof, and facilitates recovery in the event of loss.
«Fare» refers to the prices expressed in euros or local currency that should be paid to the Carrier or its agents or other sellers of Tickets for the carriage of Passengers in air services and the conditions of application for such prices.
«Boarding Pass» refers to the document, other than the Ticket, that allows the Passenger to access the aircraft, and which may be obtained on the website http://www.volotea.com up to 2 hours and 30 minutes prior to the Flight, at the check-in counter or in the machines available for this purpose in the check-in terminals and at the counters 35 minutes prior to the Flight.
«Carrier» or «Volotea» refers to Volotea, S.L. con tax ID code: ES B64841927, registered address at Aeropuerto de Asturias, Santiago del Monte (Castrillón), 33459, Spain and registered at the Commercial Registry of Asturias, Sheet 64, Volume 4282, inscription 2 AS-53816.
«Flight» refers to a Flight from a point of origin to a point of destination that has no scheduled stopovers along the way.
«Booking» means a booking made by the Passenger by which purchases one or several Tickets corresponding to flights operated by Volotea and whichever additional services, to which an alphanumeric locator is assigned once the Booking has been confirmed by Volotea in accordance with these Conditions of Carriage.Back
2. Purpose and applicable Legislation
The purpose of these General Conditions of Carriage is to regulate the terms and conditions by virtue of which Volotea will conduct its activity, consisting of the carriage of Passengers and baggage to the destination specified on the Ticket and the rendering, where appropriate, of other services related to such carriage by air.
Any carriage performed and other services rendered by the Carrier will be subject to the following legislation:
The general conditions and provisions appearing in the General Conditions of Carriage;
The specific and special conditions that, where appropriate, are applicable on the basis of the Fare and the corresponding itinerary; and
Relevant international, Community and State legislation on the matter.
These General Conditions of Carriage do not override any inalienable rights of the Passenger that are applicable in keeping with regulations and legislation.
If the Ticket has been purchased by a person other than the Passenger, the buyer should in all cases provide the Passenger with a copy of these General Conditions of Carriage. The buyer should inform the Passenger of any contingencies that may arise in relation to the Flight, unless the email address provided at the time of purchase is that of the Passenger.
The General Conditions are at the disposal of the Passenger on the Carrier website (http://www.volotea.com/en/legal-conditions/conditions-of-carriage/), and a copy of these may be obtained in the headquarters of Volotea located at Calle Travessera de Gracia, number 56, 4, 08006, Barcelona.Back
The Ticket will be used exclusively and will be valid solely for the Flight indicated on it and for the person appearing as the Passenger or holder. Changes to the date, time, route or passenger name may only be made if such services have been contracted in advance in accordance with the service fee table contained in Appendix II. Under no circumstances may the passenger rights derived from the contract of carriage with Volotea (including the Ticket) be transferred to third parties.
For verification of the ownership of the Ticket, Volotea may request identification from the Passenger (National Identity Document or Passport) during check-in, security and boarding, with the ability to request identification at any other time different from the above.
In addition to the identification data on the Passenger and the Flight, the Ticket will include any other information that Volotea deems suitable to mention.Back
4.1 General provisions
The price of the Ticket will solely include the carriage from the airport of departure through the airport of destination. The price does not include ground carriage between airports, or between the airports or terminals of the city of destination. Neither will it include checked packages or luggage of the Passenger, unless the Ticket Fare provides otherwise.
The prices of Volotea Tickets depend on supply and demand, the marketing channel, and the applicable Fare in each Ticket.
4.2 Taxes and charges
Volotea always includes VAT in its prices, as well as any charges established by each airport/government authority. Any other charge for optional or additional services will be expressly notified, and should be accepted by the Passenger prior to payment. All of the aforementioned concepts will be duly itemised on the purchase screen of the Volotea website.
These fees are subject to decisions beyond the Carrier’s control, and may therefore increase or decrease after booking yet before the Passenger flies. The Passenger will have the right and the obligation, respectively, to accept such changes, and the Passenger expressly authorises Volotea to charge such increase or reimburse any decrease to the same card with which the Passenger paid for the Ticket if such was the payment method. Volotea may cancel bookings of those Passengers who have not paid for their booking with a credit card, have been notified of a fee increase and have not paid the difference before flying.
4.3 Special discounts for residents and large families
If the Passenger resides in the Autonomous Cities of Ceuta and Melilla, the Balearic or Canary Islands, or forms part of a large family, he may benefit from special discounts on the ordinary Fare (without including special promotions).
Any circumstances mentioned in the previous paragraph must be expressed when making the Reservation. The special discount for residents and large families will not apply under any circumstances for Passengers that request this credit after making the Reservation.
Volotea will not allow the Passenger to board the flight without presenting enough documentation to verify his or her identity. If the resident's status or large family status is not accredited and the Passenger still wants to board the flight, the Passenger must purchase a new, full fare ticket without any discount. This is subject to availability and the Passenger must pay the difference between the initial price paid and the price of the new ticket based on the applicable fare on the day of the flight. Otherwise, the Passenger will not be able to board the plane and they will not be reimbursed for the value of the ticket.
Subject to the provisions of RD 1316/2001 and Additional Article No 13 of Law 17/2012 of 27thSeptember, Passengers resident of the Balearic, Canary Islands, Ceuta or Melilla will have the right to a 50% discount in Fares in the case of direct Flights (one-way or return) between those Autonomous Regions or Cities, respectively, and the rest of the Spanish inland territory, as well as in flights between the said islands. Passengers with residence in Ceuta will benefit from the same discount in Flights to or from the airports of Malaga, Jerez or Seville.
The right to obtain such a subsided discount will be recognized those Passengers proving they are resident of the Balearic, Canary Islands, Ceuta or Melilla, whom are (i) citizens of Spanish nationality, nationals of any country of the European Union or the countries signatories of the European Economic Area Treaty or Switzerland; (ii) their family members whom are nationals of third countries and benefit from the residence permission (derecho de residencia) or permanent residence permission (derecho de residencia permanente); or (iii) nationals of third countries whom are long-lasting residents (residentes de larga duración). The right of residence will be evidenced in accordance with the provisions of RD 1316/2001 and Additional Article No 13 of Law 17/2012 of 27th September.
The discount will only be applied to those Flights whose point of origin is in the islands, Ceuta and Melilla and whose point of destination is anywhere else in Spanish inland territory, and vice versa, with the exception referred to in the preceding paragraph with respect to residents of Ceuta and Melilla and flights between islands.
In any event, the condition of resident in the Balearic, Canary Islands, Ceuta or Melilla for purposes of obtaining the above mentioned subsided discounts must be evidenced by means of a town council registration certificate in force (certificado de empadronamiento).
- For the purposes of this section, and in accordance with the provisions of Royal Decree 1316/2001, “fare” is understood as the price that the Passengers should pay to Volotea for their carriage and that of their baggage, as well as any conditions applicable to such prices, including the compensation and conditions offered by the agents, other auxiliary services and, where appropriate, service fees. These will also include any applicable taxes, fees and royalties, with the exception of the fee for the use of the infrastructures and the airport security fee.
- Passengers wishing to make changes to their Tickets – always providing that the Fare chosen permits such changes - should consider that (i) In the event that a flight is changed to/from a non-discounted destination to a discounted destination, their resident's status will be considered for the new discounted leg, and; (ii) If a discounted flight is changed for a journey that does not have a discount, the full amount for the new flight must be paid without a discount. These changes can be made exclusively through the Customer Service Center and may incur additional charges.
At the time when making the Reservation, the Passenger must indicate his or her resident status to gain access to this discount. The Ministry of Development will validate this electronically when the ticket is issued. Passengers whose resident's status could not be electronically validated must present the following documentation at the check-in desk and/or gate to be able to benefit from the resident's discount:
(i) Spanish citizens, citizens of the European Union, Iceland, Liechtenstein, Norway and Switzerland: a certificate from the town hall where they are registered (travel certificate) together with a national identity document or passport.
(ii) Spanish citizens younger than 14 years old without a Spanish national identity card: a certificate from the town hall where they are registered.
(iii) Non-EU citizens: a certificate from the town hall where they are registered (travel certificate) along with their resident card that should indicate their status as a relative of a citizen of the European Union or a long-term or permanent resident.
(iv) Credentials for non-EU citizens with long-term residency in the EU: a valid registration certificate together with their resident card that indicates their valid status as a long-term resident.
According to the provisions of Order FOM 3837 dated November 28, 2006, in pursuit of Law 40 dated November 18, 2003, concerning the protection of large families and additional legislation, Passengers seeking to access this discount on domestic flights must state this when making the Reservation and present a national identity document and large family deed when checking in for the flight at the check-in counter or the departure gate to verify this status. Passengers must present valid documentation issued by their Autonomous Community or City.
Members of large families who also seek to benefit from the resident's discount must also state this when making the Reservation in accordance with the aforementioned provisions
4.4 Return of the price/reimbursement
Barring the provisions of these Conditions, and unless otherwise accredited in the Fare or by means of the corresponding cancellation insurance, Volotea will not be liable if the Passenger does not use the Ticket for the corresponding Flight. The foregoing will not generate any obligation whatsoever for Volotea to return or reimburse the price.
Neither should Volotea return, in the event of the non-utilisation of the Ticket by the Passenger, the fuel surcharge, administrative charge, taxes or any other amount paid by the Passenger for the Flight contracted. However, Volotea should proceed to reimburse any amount paid by the Passenger as Airport and Security Charges when so requested by the Passenger and after deducting the amount of 5 euros per flight and passenger from the amount to be returned for administrative expenses.
4.5 Exceptional circumstances
In general, Volotea will not be liable for the non-utilisation of the Ticket by the Passenger, and the price of the Ticket will therefore be non-refundable, except in cases of force majeure or unforeseeable circumstances, duly substantiated to Volotea.
Should exceptional circumstances arise which prevent the Passenger from undertaking the journey, he will notify Volotea’s customer service team, submitting a copy of the documentation proving the exceptional circumstances. To that end, the Passenger must complete the contact form available at the following address: https://www.volotea.com/en/contact/email/
Specifically, proof of urgent surgery or the death of a family member, spouse or domestic partner, must be provided in the form of medical or death certificates, respectively, submitted within seven business days of the date on which the contingency occurs. No late requests will be considered, barring in cases of force majeure.
In all cases, the circumstances must be communicated to Volotea in advance by telephone prior to the departure of the affected flight.
4.6 Free tickets
Passengers traveling with free Tickets will not benefit from the rights envisaged for the rest of Passengers in Regulation 261/2004, with respect to cancellation and delays of Flights or overbooking. They should likewise be able to accredit the reason for the free Ticket at all times.
Volotea will issue an invoice to all those Passengers who so expressly request this by phone to the Customer Service Center or via the website.
The price of the Ticket, taxes, fees, charges and other, additional costs will be paid in euros. Nevertheless, Volotea may accept other currencies for payment if deemed appropriate in accordance with its own criterion, and will be legitimated to establish the exchange rate for the currency considering the price of the currency on international markets and, where appropriate, other additional objective criteria, such as administrative expenses.Back
5. Booking and seats
5.1 BOOKING requirements
The booking of a seat on a flight is confirmed when the carrier issues the ticket. No subsequent confirmation of the booking is required.
5.2 Changes TO the BOOKING
Volotea fares do not include the option to change the booking. That notwithstanding, the date, route, flight time and number of passengers of tickets purchased on the Volotea website or from the Customer Service Center may be changed subject to availability. Changes are subject to a fee per passenger and flight plus the difference in the fare of the original ticket and the fare of the new ticket (plus any taxes and fees that may apply).
Changes to the Booking on the website or with the Customer Service Center, must be made at leastseven (7) days prior to the Flight, unless the Flex Plan has been purchased, which in that case it must be made at least four (4) hours prior to the Flight. Tickets issued through other sales channels may be subject to different conditions regarding changes.
5.3 BOOKING CONFIRMATION AND PAYMENT
The Fares are subject to change up to the moment of confirmation of Booking. Once the Booking has been confirmed, no cancellations are permitted, unless the Flex Plan has been purchased. The Ticket price must be paid in full upon confirmation of the Booking. If the payment is not verified within 24 hours, it shall be understood that the Contract of Carriage was never completed and that the Booking is lost, in which case the present terms and conditions shall not apply.
5.4 SEATS CHANGES
The seat on the aircraft may be chosen by the buyer or passenger during the Internet booking process for an additional fee. If the passenger does not choose a seat at the time of booking or purchase, Volotea shall assign a seat automatically subject to availability and at no cost to the passenger.
If the passenger would later like to change a previously reserved seat, Volotea shall assign a new seat subject to availability or choice but shall not reimburse the extra fee paid for the first seat.
The flight or cabin crews are authorized to change the location of the passengers in the seats if and when deemed necessary to ensure flight safety. The above changes may be justified in the case of seats in the emergency exit rows, which may not be occupied by especially large or bulky passengers who require a seat belt extension, passengers with difficulty of movement, pregnant women, passengers with small children, passengers with functional disabilities or passengers who cannot assist the flight staff in the event of an emergency as they are required under the international aviation regulations that apply to passengers located in those seats.
If Volotea accommodates the passenger in a lower-category seat, it will reimburse up to 75% of the price difference, depending on the distance of the flight, within seven days in accordance with Regulation (EC) 261/2004.
5.5 FLEX PLAN
The Flex Plan is available on all Flights and includes the following services, subject to the conditions set forth in section 5 herein:
(i) Unlimited flexibility on changing the date and time of the Flight.
(ii) Cancellation of the Booking with at least four (4) hours before departure of the origin flight.
5.5.1 Changes of date and time of the Booking with the Flex Plan
If the Flex Plan is purchased during the booking process, an unlimited number of free changes to the Flight Booking departing date and time will be permitted. The Customer will only have to pay the difference, if any, between the original Flight Booking and the alternative Flight price at the time of the change. Changes to the booking provided with Flex Plan are subject to seat availability on alternative Flights. The Customer must make any change to the Booking with Flex Plan at least four (4) hours before the departure time of the original Booking; otherwise the right to make any change will be forfeited.
The Flex Plan can be cancelled for free if the Customer requests it through the Communication Channels of Volotea within the first twenty-four (24) hours after the confirmation of the original Booking. In such a case, the service will be cancelled and the Customer will receive the full refund of the price paid for the Flex Plan.
Where the Customer decides to change the Booking flight times according to the Flex Plan, he/she will be solely responsible for making the necessary changes to any arrangements other than the Flight e.g. car hire, insurance, accommodation, whether or not such services were promoted or available through Volotea’s website, www.volotea.com.
Notwithstanding the above, if the Customer has booked Sports Equipment, Hold Luggage or any other product provided by Volotea for the Flight, such flight-related additional products and services will be moved automatically with the Booking change.
5.5.2 Cancellation of the Booking with Flex Plan
The Customer will have the right to cancel a Flight Booking with Flex Plan without cause. The cancellation must always be made at least four (4) hours before the scheduled time departure of the first leg. If the Passenger has already flown one of the legs included in the Booking, the other leg cannot be cancelled.
In the event the Passenger decides to exercise the cancellation right, a credit equivalent to the price of the cancelled Booking will be recorded in the Credit shell associated to the User Profile of the Booking, in accordance with the provisions set forth in the Credit Redemption Service Conditions. You will therefore receive credits equivalent to the full price of the cancelled reservation, minus the fee for the Plan Flex service purchased and, if applicable, the card payment charge. Under no circumstances, the price of the cancelled Booking will be reimbursed in money.
The Customer will be able to exchange the Credits within ONE (1) year after the date on which the Booking was cancelled, after which the Credits will expire. Such Credits can be exchanged for Bookings in any of Volotea’s flights. Under no circumstance shall the Credits be exchanged for money.
5.5.3 CREDIT REDEMPTION SERVICE CONDITIONS
"Credit Redemption Service": The Credit Redemption Service arising from the Flex Plan includes (i) all of the operative information regarding the Credit which can be obtained in the event Flex Plan was acquired during the Booking process, (ii) the services which can be acquired through Credit redemption, and (iii) the amount of Credits necessary for each redemption transaction.
"Credits": are those received by the Users who identify themselves as such and which arise, exclusively, in the event that the Users contracted the Flex Plan during the Booking process and, from among the services offered, have decided to cancel the Booking, all of the foregoing subject to the Flex Plan Conditions.
220.127.116.11 Participation in the User Profile
Each User will be assigned a Credit account in which the amount of the aforementioned Credits will be specified for the purpose of indicating at all times the balance thereof, as well as the history of products and services purchased by the User on-line through the web page www.volotea.com which will be of a personal and non-transferable nature. In the event that the Credit Redemption Service is terminated, the Users thereof who have Credits may redeem them in accordance with the expiration period set in these General Conditions. The Credit Redemption Service will be cancelled without prior warning and without any liability and that set forth above in this point will not be applicable in the event of force majeure or legal requirements which prevent its continuation or implementation.
The unredeemed Credits will expire ONE (1) year from when they are obtained when the Booking with Flex Plan is cancelled.
For more information regarding the User Profile, consult the User Profile Conditions.
18.104.22.168 Acquiring Credits
1. Credits will be obtained provided that: (i) Flex Plan is contracted during the Booking process, (ii) the User has decided, in accordance with the specific Conditions of the Flex Plan, to cancel the Booking, and (iii) at the time of the aforementioned contracting or acquisition, the Passenger identifies himself as a User or registers during the Booking cancellation process.
2. The Credit account will be updated daily according to the Credits obtained and consumed by the Users of the aforementioned Credit redemption Service.
3. Credits may not be transferred between Users. However, Users are allowed to include on the tickets which they acquire as a result of the Credit redemption and through their User Profile, one or various beneficiaries who may enjoy the services or products obtained as a result of the aforementioned redemption.
22.214.171.124 Redemption of Credits
1. In order to proceed with the redemption of the Credits in accordance with the Credit Redemption Service the User must identify himself as a User, verifying their identity through the on-line channel. If for technical reasons Credits cannot be redeemed through the on-line channel, Users may contact Volotea through any of the remaining Communication Channels where other alternatives will be provided.
2. The Credits may be redeemed for Volotea services and products, as well as for tickets on flights operated by Volotea, but under no circumstances for products or services sold by third parties even if they are promoted or are available through the Volotea web page. Credits are not, under any circumstances, redeemable for money.
3. In order to redeem the Credits for aeroplane tickets, the following rules will apply:
Spots must always be available in advance.
Changes can only be made to tickets issued and paid for with Credits if the ticket itself allows changes and under the terms and conditions established in the Volotea Transport Conditions.
Finally, the value of the discounts may be limited to certain flight fares. In particular, discounts or use of Volotea credit will not be valid for flights with a promotional fares.
Volotea may change the Credit redemption Service without advance warning. Any update or change regarding these conditions will always be published at http://www.volotea.com/en/legal-conditions/conditions-of-carriage/
5.6 Terms and conditions for the price lock option
This service gives you the option to lock the current price of a selected flight for a period of time so that you don't lose out on a good price. This way, you can relax and buy your flight at any time before the deadline of the locking expires. The cost of this service depends on the number of passengers, how far in advance you are planning to fly and on which route. The locked period for the guaranteed price is calculated when you pay for the service. You'll receive an email with all the details of this service and all the information you need to process your confirmation when you're ready, within the deadline period.
Before the price lock expires, you'll need to complete the purchase of your selected flight by using the option to be found in the email confirming the locked price. Only you will be able to use the link provided in the email that we send you, then follow the steps for a normal booking. Remember that the booking only refers to the selected flight and number of passengers for which you locked the price. Once you've completed the process and paid for the booking, you will have the same conditions of service as any other Volotea booking.
If you do not complete the purchase of the selected flight within the price lock period, this service will expire. If you still wish to fly, you will have to search again and see what prices are available at that time on the Volotea website.
The price lock service may not be available for all flights, depending on the number of passengers, how far in advance you are planning to fly and on which route. In addition, Volotea reserves the right to decide for which flights this service is offered. If you are going to book a round trip, remember that you will need to lock the price for both flights: the outward and return flights. Never for just one leg.
The cost of the price lock service will not be discounted from the price of the selected flight that you book.Back
6.1 General provisions
The Volotea Fares do not include the carriage of baggage other than cabin baggage. Therefore, any Passenger wishing to check a package or luggage should pay an additional fee per flight that can be found in our service fees table.
The Passenger should attach an identification label to his baggage with information on his identity. Volotea will be liable for the baggage of the Passenger as of the moment it is checked. The Carrier will provide the Passenger with a Baggage Check, containing an identification code, which will likewise be attached to the baggage and should be kept by the Passenger through the collection thereof.
6.2 Baggage restrictions
The following may not be carried as baggage:
Objects that, in the opinion of the Carrier, are not duly packed or packaged, may pose a danger to the aircraft, its crew or other Passengers. To this regard, all those goods or objects defined as such by the regulations of the ICAO (International Civil Aviation Organization) and the IATA (International Air Transport Association).
Fragile and/or perishable objects, money in cash or negotiable securities, currencies, transferable securities, precious gems and metals, electronic apparatuses, computers, objects of value and identity documents.
Firearms and similar objects, with the exception of those for sporting or hunting purposes. Sporting and hunting firearms may be carried as checked baggage providing they are unloaded, with the safety on and packed in a hard case to prevent damage during the Flight. The Passenger should provide notice of the carriage of firearms at the moment of the reservation and submit the corresponding permit. It will be the responsibility of the Passenger to inform himself about the restrictions of each country. In addition to the weapon, the Passenger may carry a maximum of 5 kg of ammunition, which should be suitably packaged, separately from the firearm. The firearm and the ammunition may not be carried in the same container. The carriage of ammunition is subject to international regulations on the carriage of dangerous articles.
The Carrier reserves the right to allow the checking as baggage of antique bladed weapons (swords, knives and daggers).
Live animals, barring the provisions of these Conditions.
Objects whose carriage is not appropriate, in the opinion of the Carrier, due to the weight, configuration, size, shape or nature thereof.
Articles or objects whose carriage is prohibited by the laws of the country of origin or destination of the carriage.
6.3 Articles deemed as Dangerous Goods
Objects that endanger the aircraft or the people or equipment on board, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and the International Air Transport Association (IATA), which include but are not limited to gas cylinders, inflammable liquids and solids, poisons, radioactive material, corrosives, fire arms and explosives, will not be accepted for carriage in the cargo hold or overhead lockers on board without the prior express consent of Volotea. For further information about dangerous goods, please consult our regulations.
6.4 Right of the Carrier to reject the baggage
The Carrier reserves the right not to carry any objects for security or operational reasons.
6.5 Right of the Carrier to cooperate in the inspection of baggage by the competent authorities
Under the provisions of the National Civil Aviation Security Programme and other applicable regulations, for reasons of security and as part of its responsibilities, the Carrier will cooperate with the competent authorities at all times and as soon as the baggage is delivered by the Passenger in searching and inspecting the baggage using the necessary human resources and materials. Acceptance of these Conditions implies the Passenger’s consent to the possible inspection of his baggage, to which end Volotea will cooperate as required by the competent airport authorities.
For such purposes, the Carrier may require the Passenger to allow any searches necessary for reasons of security. When necessary, the baggage may be searched at any time by the competent authorities, and Volotea will cooperate as necessary to that end.
Volotea will not be liable for any damage caused to unchecked baggage (such as the breaking of locks, seals or packaging) as a result of inspection tasks.
6.6 Baggage weight per Passenger
Any baggage that the Passenger wishes to check, and for which a supplement should be paid, may not exceed a weight of 20 Kg for each piece.
6.7 Excess baggage weight
If the checked baggage exceeds the limit established in the preceding section, the Passenger who wishes to check any excess up to 32 Kg per piece should pay an additional quantity. A maximum of 50 Kg of baggage in total per Passenger may be checked. Volotea may refuse to carry all or part of any baggage that exceeds this weight if the circumstances of the Flight so require.
6.8 Cabin baggage
Each Passenger may take one piece of cabin baggage with him with maximum dimensions of 55x40x20 cms, plus one additional small bag up to 35 x 20 x 20 cms. Under no circumstance, both pieces together can weigh more than 10kg.
Due to cabin space limitations only 65 cabin bags (55 x 40 x 20 cms) can be carried in the cabin. Any remainder shall be carried free of charge in the aircraft hold.
Any cabin baggage that infringes company regulations, in other words, that exceeds the quantity, weight and/or measurements indicated above, will be removed at the boarding gate and stored in the hold of the aircraft, at an additional cost that can be found in our service fees table.
The Carrier reserves the right to cancel the reservation and to deny boarding to those Passengers who do not comply with the cabin baggage requirements indicated above.
The cabin baggage should be placed in the closed upper compartments installed in the cabin for this purpose, under the seat of the Passenger or anywhere else indicated by the cabin crew at any given time. The Passenger will be liable for any damages caused to Volotea or to third parties by his baggage, unless these are caused by the negligence of Volotea.
The objects (including musical instruments and similar objects) that do not comply with the size requirements envisaged for hand baggage but that, given their characteristics, cannot be checked as hold baggage, will only be accepted for carriage in the Passenger cabin compartment following notice to Volotea 24 hours in advance. Volotea should grant authorisation for the carriage of these types of objects in the cabin and will require an additional payment for this.
In accordance with the provisions of Regulation (EU) 185/2010, the following objects are not permitted as cabin baggage:
Firearms and other devices that discharge projectiles such as pistols, bows, guns, rifles, shotguns, etc.
Stunning devices such as, for example, electric pistols, disabling or incapacitating sprays, pepper sprays, etc.
Objects with a sharp point or sharp edge such as axes, knives, ice picks, scissors and knives with blades of more than 6 cm, swords, etc.
Workmen’s tools capable of being used either to cause serious injury or to threaten the safety of the aircraft, such as drills, saws, blow torches, etc.
Blunt instruments or objects that may be used to cause serious injury when used to hit, including baseball bats, clubs, martial arts equipment, etc.
Incendiary substances and devices such as ammunition, mines, grenades, dynamite, gunpowder, etc.
In accordance with the provisions of Regulation (EU) 185/2010, containers with liquids, aerosols and gels (LAGs) and products of a similar consistency may only be carried as cabin baggage (for example, toothpaste, hair gel, drinks, soups, perfume, shaving foam, aerosols, food spreads, etc.) providing that they are carried in containers with a capacity not greater than 100 ml, which will be placed inside a transparent bag with a maximum capacity of 100 cc that is completely sealable (STEB bag). Only one bag per Passenger is allowed.
The carriage of liquids and semi-solids will be allowed on board when they must be consumed on board for medical or special dietary requirements, such as given medicines, insulin and baby foods. Nevertheless, the Passenger may be required to prove the authenticity of the products.
Liquids will likewise be allowed on board that:
Are carried in individual containers with a capacity not greater than 100 millilitres or equivalent, placed in a re-sealable plastic bag of a capacity not to exceed 1 litre in which the contents of the plastic bag fit comfortably in the closed bag, or
That will be used during the trip and are required for medical purposes or special dietary requirements, including baby food. When requested to do so, the passenger shall provide proof of authenticity of the authorised LAG, or
That have been obtained airside beyond the point where boarding passes are controlled, from outlets that are subject to approved security procedures as part of the airport security program, providing that the LAG is packed in an STEB bag, containing satisfactory proof of purchase at that specific airport on that day, or
Have been obtained from outlets located in the security restricted area subject to approved security procedures as part of the airport security program or;
Have been obtained at another European Union airport, providing that the LAG is packed in an STEB bag and displays satisfactory proof of purchase at airside at that specific airport on that day, or
Have been obtained on board a Community aircraft, and the LAG is packed in an STEB bag and displays satisfactory proof of purchase on board the aircraft in question on that specific day, or
Were acquired in an airport located in one of the third countries on the list of Appendix 4-D of Regulation 185/2010, providing that the LAG is packed in an STEB bag and displays satisfactory proof of purchase at airside within the preceding 36 hours. The exceptions envisaged in this letter will expire on 29 April 2013.
Volotea will deny boarding at any time and without any financial compensation of any cabin baggage that fails to comply with the requirements envisaged in the aforementioned Regulation and in this Clause.
6.9 Baby baggage
Passengers traveling with babies under the age of 2 may carry, at no extra charge, two baby equipment items: a stroller, car seat or crib fully folded. At the airport, the two baby items can be checked in without any cost at one of our check-in counters, which closes 40 minutes before the scheduled flight departure and will be delivered to the Passenger at the baggage claim at destination.
The stroller may be taken up to the door of the aircraft itself. The crew should stow it in the hold and return it to the Passenger at the baggage claim at destination.
The Passenger with vision problems, who normally requires a guide dog to get around, may travel with it in the cabin, providing that the animal is correctly secured and the Passenger is liable for any damages that could be caused to the rest of the passengers. Any Passenger requiring this type of animal to get around should not pay any surcharge whatsoever for the carriage of the aforementioned animal.
During the reservation process, the Passenger may optionally purchase transportation service for a pet (only cats and dogs), for which an additional fee must be paid and the following conditions must be met:
The pet must be enclosed in a special container for this purpose that is not rigid, with holes for breathing and an impermeable base; homemade boxes are not acceptable. If, based exclusively on the judgment of the ground or flight personnel, the container is not found to be acceptable or secure, it will be rejected.
Only one pet may be transported per box and Passenger, subject, however, to paragraph (iii) below.
Only two animals will be admitted on board in the cabin on a single flight. The computerized reservation system will not allow this service to be purchased by passengers who request it after this maximum has been reached.
The Passenger buying the transportation service for a pet must check-in at the Airport. The Passenger must take into account the maximum check-in period set forth in section 7.1 of the present Conditions of Carriage.
Maximum measurements of the container are 50 cm in length, 40 cm wide and 20 cm tall.
Maximum weight of the box (including the pet and its accessories) is 10 Kg.
Food and drink containers must be covered, in order to avoid spills.
The box must be transported on the floor, either between the Passenger’s feet or under his or her seat. Transporting the box in the seat next to the Passenger is prohibited, even if it is unoccupied. Holding the box in Passenger’s lap is also prohibited.
Pets will be rejected if their particular characteristics (bad odor, pregnancy, state of health or hygiene, or violent behavior, etc.) may become bothersome to the other passengers.
In no case may the pet be removed from its container from the time of boarding until deboarding the aircraft.
Each passenger must carry the necessary documents to import/export or transport the animal, as well as the identity document (or passport) belonging to the pet in addition to its health certificate.
The pet must be at least 8 weeks old and have all of the necessary vaccination to be admitted on board.
Due to National regulations, Volotea will not permit this type of pet to be transported on its flights to/from the United Kingdom, the Republic of Ireland and Malta.
Passengers must ensure that regulations in the destination Country permit the pet to be transported and enter the Country according to local legislation and that the pet (i) complies with all health and hygiene requirements and (ii) that they have all the necessary documentation for ownership and transportation.
The Passenger will be responsible for any damages (such as fines imposed by the country of destination, etc.) which Volotea may incur due to the transportation of pets without proper documentation. Volotea does not offer the option of transporting pets in the aircraft hold.
The flight crew reserves the right to change the seat of any Passenger traveling with pets, in order to meet safety regulations.
In any case, Volotea has the final authority to deny transportation of the pet if safety on board is likely to be endangered.
6.11 Special baggage
For the carriage of sports or special baggage, the Passenger should accept the specific conditions and fares at the time these are contracted.
6.12 Value of the Baggage
At the express request of the Passenger upon reserving the ticket, by means of the Customer Service Center at any time or when checking the baggage, Volotea has a declaration of baggage value insurance service, except for certain, valuable objects, for an additional cost.
6.13 Removal and delivery of baggage
The Passenger may remove his baggage as of the moment at which the Carrier places it at his disposal in the points indicated for such purpose in the airport of destination.
To collect his baggage, the Passenger should show the corresponding Baggage Check delivered to him at check-in. In given cases and when Volotea deems it advisable, the Passenger claiming the baggage submitting any proof of title other than the Baggage Check, should furnish a financial cover or guarantee prior to the removal of baggage sufficient to compensate any loss, damage or expense that could be incurred by the Carrier as a result of this delivery.
The reception of the baggage without complaint by the holder of the Check or Ticket within the legally established periods entails the waiver of any subsequent claim.
The Passenger authorises Volotea, in the event of the loss of his baggage, to perform on its own or by third parties any procedures necessary to locate the baggage, utilising any objects or elements existing on the inside as well as on the exterior of the baggage for this, and with all due respect for the confidentiality of the personal data obtained.
If the Passenger has not collected his baggage within 7 days of the date of the placement thereof at his disposal, the Carrier may demand the quantity of 12 euros per day for storage. If the Passenger does not collect the baggage within the maximum period of 6 months of the placement thereof at his disposal, Volotea may dispose of such baggage without incurring any liability whatsoever.
6.14 Right of the Carrier to refuse to deliver the baggage
Volotea may block or deny the delivery to the Passenger of any baggage that appears suspicious or on the basis of a request to this regard from another Passenger or from the Security Forces and Authorities of the Spanish State or security authorities of any other country. In these cases, the Passenger should comply with the procedures envisaged by law for the collection of baggage and the Carrier will not assume any liability whatsoever for such delay or for the refusal to deliver it.
6.15 Connecting Flights and baggage
If the Passenger purchases two or more Flights of consecutive times, it is the responsibility of the Passenger to allow sufficient time to be able to disembark and collect the baggage from the first Flight, re-check it, pass security and passport control and arrive at the boarding gate for the second and/or subsequent Flights. Each Flight constitutes a separate contract of carriage. Therefore, Volotea shall not be held liable for missed connections.Back
7.1 Maximum check-in period
The Passenger should arrive at the airport sufficiently in advance with respect to the departure time of the Flight in order to comply with all obligations and formalities and, where appropriate, to check the baggage. All check-in counters will open two hours before and close 35 minutes prior to the departure of the scheduled Flight (even if the Flight is delayed). At all Italian and Greek airports the check-in counter closes 40 minutes before flight departure. At Palma de Mallorca airport the check-in counter closes 45 minutes before flight departure.
After this time, no baggage will be accepted and no Boarding Passes will be issued. Following the maximum check-in period, the Carrier may give away the seats of those Passengers with reservations and without an early Boarding Pass who failed to identify themselves at the check-in counter to other Passengers on the waiting list pending acceptance.
7.2 Check-in Procedure
In order to check baggage, the Passenger should provide the Ticket as well as a legally-valid document in force to accredit his identity, as set forth in these Conditions.Back
8. Administrative formalities
8.1 Travel documents
The Passenger should obtain all entry and exit documentation required by the countries from which, to which or over which the carriage will be performed, as well as any health or other documentation that may be required in such countries. It will be the obligation of the Passenger to preserve the aforementioned documents and to show them when requested. The Carrier reserves the right to deny carriage to any Passenger who has not complied with such applicable laws, regulations, rules, demands or requirements, or whose documents do not adapt thereto, in the opinion of the Carrier or the authorities of the country of departure or arrival.
The Passenger who has acquired or reserved the Ticket with the application of any of the discounts envisaged for residents outside the peninsula or for members of large families, should accredit such status at the check-in and/or boarding counter, by means of original documents or certified copies, whereby Volotea will be legitimated to make simple copies of the aforementioned documentation. Volotea will not allow either the check-in or the boarding of any Passenger whose documentation or identity indicates any type of artificial change or deficiency. The non-accreditation of the status as a non-resident or member of a large family entails the obligation of the Passenger to pay the difference between the price initially paid and the one that he would have to pay without the deduction or, the denial of access to the aircraft, without Volotea being obligated to reimburse the price of the Ticket for the Flight.
8.2 Denial of entry into a country
If the public authorities of any country deny or prevent the entry of a Passenger, the latter will be obligated to pay the price of his return to the airport of origin or any other airport.
8.3 Passenger liability
If the Carrier has to pay any fine or sanction or incurs any expense on the occasion of the breach by the Passenger and his baggage of any Law, demand or travel requirements of the countries from which, to which or over which the carriage is made, the Passenger should reimburse, when the Carrier so requests, any amount that the latter has paid or expense that it has or should incur.Back
9. Security control
Passengers should submit to the security control legislation envisaged in Regulation (EC) (CE) 185/2010.Back
At Italian & Greek airports, boarding should commence 40 minutes prior to the departure of the Flight and the boarding gate will close 15 minutes prior to departure. At all airports not mentioned above, boarding should commence 35 minutes prior to the departure of the Flight and the boarding gate will close 15 minutes prior to departure.
Passengers arriving at the boarding desk after the time indicated in the preceding paragraph will not be allowed to board, will have no right to compensation for the denial to board and will be liable for any damages withstood by Volotea if their baggage must be located and removed from the aircraft because the Passenger checked it but failed to report to the boarding gate in time.
Those families traveling with children, Passengers in wheelchairs and Passengers with reduced mobility will have priority during boarding.
10.2 Boarding and assistance to Passengers with reduced mobility
In accordance with legislation in force in the European Union, it is the responsibility of each airport to provide assistance to Passengers with disabilities or reduced mobility.
When a person with a disability or reduced arrives at an airport for a Flight, Volotea will ensure the rendering of the assistance specified in Annex I of Regulation (EC) 1107/2006 so that this person may take the Flight for which he has a reservation, providing that the specific assistance needs for such person are notified to Volotea, its agent or the tour operator in question at least 48 hours prior to the published departure time of the Flight. This notice will likewise cover any return Flight if the roundtrip Flight was contracted with the same company.
10.3 On-board menu service
Volotea cannot guarantee an allergen-free environment on board.
Our on-board menu offers foods that contain nuts and other foods likely to cause allergic reactions. For this reason, if you suffer from any kind of allergy or food intolerance, please inform the cabin crew as you board.
Furthermore, Volotea does not accept responsibility for any foods, products or items brought on board by other passengers that may trigger allergic reactions. It is the responsibility of the Passenger to carry the necessary medication (including injectable medicines) and any other measures required for their own protection during the flight. Volotea will not accept any responsibility should you not have these items with you.Back
11. Right of the Carrier to deny carriage to Passengers and carriage restrictions
11.1 Right of the Carrier to deny carriage to Passengers
The Carrier may deny, at any time, the carriage to a Passenger in the following circumstances:Reasoned grounds exist, in the interest of public security.It is necessary to comply with the applicable laws or rules in a country of origin or destination.It is advisable as a result of the conduct, state, age or mental or physical condition of the Passenger.It is a measure necessary to avoid damage, discomfort or serious inconveniences to other Passengers or the crew.It is necessary and advisable because the Passenger has previously and repeatedly breached the rules of the Carrier.The Passenger intentionally causes a delay to a flight, in particular during boarding or disembarkation of the flight.The Passenger has furnished the Carrier with a document that (a) has been obtained in an allegedly illegal manner, (b) has been previously reported as lost or stolen, or (c) is presumed false or contains modifications or alterations of any type not made by the Carrier.The person who shows up at the check-in counter of the Carrier is not the holder of the Ticket. In this case, the Carrier reserves the right to retain such Ticket.The Passenger was unable to accredit payment of the entirety of the Ticket, or has requested the cancellation of the charge on the card used to pay for it.The Passenger does not have the required travel documentation pursuant to Paragraphs 8.1 and 11.2 of these terms and conditions.
11.2 Carriage restrictions
The Carrier accepts the carriage of pregnant women through the 27th week of pregnancy (inclusive) without the need to provide any medical certificate. When the trip takes place between the 28th and 35thweek of the pregnancy (inclusive), it will be necessary to furnish the original medical permission slip confirming fitness to fly, which must also contain the validity period, board number and signature of the physician. Women in their 36th week or later of pregnancy will not be allowed to fly.
Children under the age of 12 years can only travel if accompanied by their father, mother, legal guardian or a responsible adult aged 18 or over included on the same booking. Accompaniment and special services are NOT available. Children over the age of 12 years may travel alone except on flights out of Italian airports, where children must be over 14 years to travel alone. Babies that are less than 7 days old cannot be admitted on board. Children from 7 days to 2 years old (“Infant”) will travel in their mother or father’s lap, without the possibility to bring any additional seat or cradle (notwithstanding the provisions of section 6.9 of these conditions). Infant should pay one sole amount per flight that can be found in our service fees. No extra seats may be booked for Infants. Infants do not qualify for any baggage allowance. If the Infant reaches the age of 2 years prior to the return journey they must pay the applicable fare, taxes, fees and charges for that part of the journey.
Passengers below the age of 18, regardless of age or whether they are traveling alone or accompanied, must show their own identity document for any flight within the EU/Schengen Area (including domestic flights) and a valid passport for any other flight, without prejudice to that stated in section 8 of these Terms and Conditions.
Minors over the age of 14 will only be accepted on board when they are in possession of an identity document or valid passport in their own name. Minors of 12 years of age must also have a passport or identity document.
For more information please visit Travel Documentation.
We reserve the right to cancel your reservation without refund and to deny you boarding if you do not comply with the above infant, children & minors requirements.
Passengers with illnesses and infections:
The Carrier will not accept Passengers suffering or who may be suffering from serious infectious diseases or about which the health authorities have decreed an official alert, such as serious respiratory infections, virosis, tuberculosis or pneumonia.
12. Schedules, connecting flights, passenger rights, and flight detours or aircraft replacements.
The Passenger has the right to know the exact time scheduled for the departure and arrival of the flight at the time of booking. In the event that Volotea modifies the departure time, it must inform the Passenger of this circumstance with appropriate advance notice. The company will not be responsible for any damages in the event that it is unable to deliver the notification of said change due to the Passenger entering his/her personal contact information incorrectly.
12.2 Connecting flights
In the event that the Passenger purchases two or more flights with the purpose of using them as connecting flights, he/she will be solely responsible for calculating the necessary time to collect the baggage from the first flight, check it in again, go through security and passport control, and arrive at the departure gate of the second and/or following flight.
12.3 Passenger rights
If your flight is canceled or severely delayed, or if you are denied boarding on a flight for which you have a valid reservation, you will have certain rights in accordance with (EC) Regulation No. 261/2004 of the European Parliament and European Council.
In the event that any of the circumstances outlined in the previous paragraph occur and Volotea must provide compensation and/or reimbursement, it is obligatory to present the reservation or ticket to confirm the right to receive the aforementioned amounts.
12.4 Flight detours or aircraft replacements
In the event that it is necessary to make a flight detour or replace the aircraft, Volotea will assume the responsibility, itself or through third parties, to ensure that the Passenger arrives at the Flight’s original destination. Volotea will always provide information on the identity of the flight’s operating airline.Back
13.1 Submission of claims
This article will apply to any claim submitted against Volotea in relation to delays, cancellations, denial of boarding and baggage-related incidents under the provisions of Regulation (EC) No 261/2004 of the European Parliament and of the Council, which grants each passenger individually determined rights in the case of the denial of boarding, the cancellation of a flight or a significant delay. Consequently, Volotea manages claims individually. Each passenger must therefore complete their own claim form, available at the following address: https://www.volotea.com/en/complaints/
The form is intended to be simple and to allow passengers to submit any type of claim as quickly as possible, ensuring that they are processed quickly and efficiently by Volotea. The form is the only means by which a claim may be submitted to Volotea. Volotea cannot guarantee that claims submitted by means other than the form, including telephone, email, fax or social media, will be processed.
Every passenger on a single booking must submit their own claim individually as set out above. Nevertheless, passengers unable to submit a claim on their own behalf (for example, minors) may submit their claim via their legal representative. Volotea reserves the right to request proof of an individual’s authorisation to submit a claim on behalf of such a passenger.
Volotea must resolve any claim to which this article applies within a maximum of six weeks.
If the complaining passenger lives in a country within the European Union, the European Commission offers a platform for alternative dispute resolution, which can be accessed here: https://ec.europa.eu/consumers/odr/.
13.2 Payment of refunds and compensation
Refunds of fares and compensation under this article’s provisions will be paid in accordance with the following provisions:
(i) Fares will be refunded preferably to the credit card used to make the booking.
The Passenger may indicate to Volotea a bank account other than the account linked to the credit card used to make the booking for the purposes of refunding the fare, provided that it is in his name.
To make the payment to a current account in a name other than that of the claimant, Volotea will require unequivocal proof that the payment has been authorised by the claimant.
In any event, Volotea reserves the right to request proof of ownership of the bank account indicated for the payment.
(ii) Compensation or any other type of payment will be paid to a bank account in the name of the claimant.
To make the payment to a current account in a name other than that of the claimant, Volotea will require unequivocal proof that the payment has been authorised by the claimant.
In any event, Volotea reserves the right to request proof of ownership of the bank account indicated for the payment.
13.3 Submission of claims by third parties
Passengers must submit claims directly to Volotea via the form available at the internet address cited in article 13.1 and must allow Volotea a timeframe of at least six weeks (or the timeframe stipulated by applicable legislation at the time, if shorter) to offer a satisfactory solution.
Any claim submitted by a third party on behalf of a passenger must be accompanied by documentation authorising the third party to act on behalf of the passenger in question.Back
14. Conduct on board the aircraft and expanded usage of electronic devices policy
14.1 Behaviour on board the aircraft
If, in the opinion of the Air Carrier, the conduct or behaviour of the Passenger on board the aircraft could endanger the aircraft or any person or goods on board, or interferes with the crew’s ability to carry out their jobs, or ignores any instruction from the crew, or threatens, abuses or insults any member of the crew, or behaves in a disruptive way or any way that could be considered offensive by other Passengers, the Air Carrier may take measures it deems necessary to prevent the behaviour from continuing, including disembarkation from the aircraft. Volotea will thereupon take all legal proceedings, whether civil or criminal, to which it is entitled by Law.
For the safety of Passengers and crew, and in accordance with the Spanish Law on the Civil protection of the right to honour, personal and family privacy and one’s own image, no videos or photographs of any member of the crew or Passengers may be taken, except when prior and express consent to do so has been obtained. Any member of the crew may ask for illicitly captured images or videos, or those taken without appropriate consent, to be deleted.
If, as a consequence of the conduct of the Passenger on board the aircraft, the captain of the aircraft decides, in a reasonable exercise of his or her discretion, to divert the aircraft in order to disembark the Passenger, the Passenger must pay the Air Carrier all expenses and costs resulting from this diversion.
The consumption of alcoholic beverages is not permitted, unless they have been acquired on board.
14.2 Use policy for electronic devices on-board
Passengers will be allowed to use in “flight/aircraft mode” the following electronic devices ("PED’s") on-board Volotea’s aircraft:
Mobile phones ("smartphones");
Laptops and notebooks;
Electronic headphones that reduce external noise;
MP3, MP4 and similar devices, as well as digital music players;
Small electronic game consoles;
Personal digital photographic and video cameras (excluding professional cameras). Use permission does not include taking photographs of crew members or any element of the aircraft;
Small DVD/CD players;
Cordless headphones (except during taxiing, take-off and landing).
Notwithstanding the above, the aircraft crew may, at any time, order all electronic devices be switched off and stowed away (even if they have "flight/aircraft mode").
Devices without a "flight/aircraft mode" option or any other way to block calls and other connections, must remain turned off during the entire flight.
Mobile phones and other handheld electronic devices that emit electromagnetic waves may be used on-board Volotea aircraft as long as the doors are open. Once the doors are closed, their use shall only be allowed in flight/aircraft mode in accordance with the following table:
|PHASE||HANDHELD PED'S||LARGER PED'S||PERSONAL HEADPHONES||WIFI, TEXT AND PHONE CALL FUNCTIONS|
|Extended departure ground delay (1)|
|From 10 minutes to landing PA (2)|
(1) prior the commander approval.
(2) with “flight/aircraft mode” enabled.
Electronic devices that are checked in with your luggage shall be switched off at all time.
The use of any type of electronic cigarettes is prohibited on-board all Volotea aircraft.
14.3 Conditions for transporting devices powered with lithium batteries
Special precautions are required when transporting batteries and lithium batteries. The main risk is conflagration, caused by impact, faulty construction or a strong increase in temperature.
The conditions for transporting electronic devices and replacement batteries vary depending on:
the energy in watt-hours (Wh) for lithium ion, lithium polymer, lithium iron phosphate (LifePO4) and similar batteries.
the amount in grams (g) of lithium contained in lithium metal, lithium alloy and similar batteries.
|PORTABLE ELECTRONIC DEVICES (NON-EXHAUSTIVE LIST)||POWER (WH)/QUANTITY (G)||CONFIGURATION||HAND BAGGAGE||CHECKED BAGGAGE|
|Electronic devices intended for personal use: personal oxygen concentrators (POC), camcorders, cameras, mobile phones, laptops, tablets, power tools, etc.||≤ 100 Wh
≤ 2 g
|Batteries contained in a device|
|Additional replacement batteries* (including Power Bank type external chargers)||
Limited quantity for personal use
|Medical and other devices: automated external defibrillators (AED), nebulizers, continuous positive airway pressure (CPAP) devices, video cameras, drones etc.||> 100 Wh and
≤ 160 Wh
|Batteries contained in a device||
(*) Airline approval required.
(*) Airline approval required.
|> 2g and
≤ 8 g
|Additional replacement batteries* (including Power Bank type external chargers)||
2 per person maximum
|Power tools, electric mobility devices as Self-balancing devices (e.g. hoverboards, segways) and their replacement batteries.||
* Battery terminals for additional replacement batteries transported in the cabin must be protected against short-circuit. They must be insulated with adhesive and placed in individual bags, in their original packaging or in a Li-Po Guard envelope.
Wheelchairs and similar mobility aids (used by passengers with reduced mobility) powered by lithium batteries:
The battery must be securely attached to the wheelchair or mobility device.
The battery terminals must be protected against short circuits, e.g. by being enclosed within a battery container.
Batteries designed to be removed
The user has to remove the battery.
The battery has to be protected from short circuits by insulating the terminals (e.g. by taping over exposed terminals).
Each battery must be packed in a protective bag (provided by the passenger).
The battery must not exceed 300 Wh.
A maximum of one spare battery not exceeding 300 Wh. or two spare batteries each not exceeding 160 Wh. may be carried.
The pilot in command must be informed of the seat number of the passenger with the removed battery.
Please note: Power in watt hours, required by regulations, may not be indicated on the battery. You must determine its power beforehand. To do so, calculate using the voltage (V) and the amperage (Ah): Power (Wh) = 2 V x 0.5 Ah = 1 Wh.Back
15. Liability for human and material damages
15.1 General conditions
In the event of an accident, the liability of Volotea will be as follows:
The liability will be limited to proven damages. Volotea will not be liable for indirect damages or those that are not sufficiently accredited, as well as any other form of non-compensatory damages.
Volotea will not be liable if the damage is caused by (i) its own fulfilment of the legislation, or (ii) the breach by the Passenger of legislation and/or these general conditions.
The General Conditions of Carriage likewise apply to Authorised Agents of Volotea, employees and representatives, to the same extent as they are applicable to Volotea. The sum recoverable by Volotea, and from the Agents, employees, representatives and authorised personnel will not exceed the sum corresponding to the liability of Volotea, if this exists.
The right to compensation will expire if an action is not brought within a period of 2 years from the date of arrival at the destination, or from the date on which the aircraft should have arrived, or from the date on which the carriage ended.
15.2 Bodily injuries
Volotea will be liable for damage sustained in the event of death or wounds or any other bodily injury sustained by the Passenger if the accident which caused the injury took place on board the aircraft or during any of the operations of embarking or disembarking of the Passengers, in the terms and with the scope envisaged in (i) Regulation (EC) 2027/97 and (ii) the Montreal Convention.
Notwithstanding the foregoing, Volotea will be exonerated from liability if:
the death, wounds or any other bodily injury is owing to the health, physical or mental condition of the Passenger existing prior to the embarking operations of the Passengers; or
the damage was caused or favoured by the negligence of the Passenger or by his health condition prior to embarking for the Flight.
There is no financial limit set for liability in the event of injuries or death of the Passenger. For damages of up to 113,100 Special Drawing Rights, which should be duly accredited and proven, the carrier may not challenge any claims for compensation.
Beyond 113,100 Special Drawing Rights, the carrier may solely challenge a claim if it can prove that such damage was not due to the negligence or other wrongful act of the carrier.
The recoverable sum will cover the repair of the damage, as determined in a non-contentious amicable solution, as per the judgment of an expert or a competent court.
Volotea will compensate the Passenger solely for that part of the recoverable damages that exceeds any other payment received from any public social security or similar institution.
Volotea reserves the right to appeal against third parties including, without limitation, any subsidy and compensation rights.
Volotea will proceed to advance the payment of compensation in those cases of death, wounds or bodily injuries as a result of an air accident.
Volotea will compensate those person(s) with the right to compensation, when identified by means of an advance payment to cover their immediate needs, proportionally to the damages caused. In the event of death, such advance payment should not be less than 16,000 Special Drawing Rights per Passenger.
The advance payment will be made within 15 days of the verification of the identification of the person(s) with the right to compensation, will not entail any admission of liability whatsoever and will be deductible from the final quantity to be paid for liability in accordance with this section, but will not be reimbursable, barring those cases envisaged in Article 20 of the Montreal Convention or if there was no right to compensation.
16. Liability for delays
In the event of the delay of the Passenger, Volotea will be liable for any damages sustained providing that all reasonable measures were not taken to avoid the damage or if it was impossible for it to take such measures, up to the limit of 4,694 Special Drawing Rights.Back
17. Liability for damage to baggage
In the event of loss or damages to baggage, the rules to this respect deriving from international and national legislation in force will be applied, in particular the Air Navigation Law of 1960 and the Montreal Convention 1999, as well as Regulations (EC) 889/2002.
Volotea will be liable, in the event of the destruction, loss, delay or damage to baggage, up to the quantity of 1,288 Special Drawing Rights.
Notwithstanding the foregoing, if the Passenger made a special declaration of baggage value, he may have recourse to a higher limit of liability by making a special declaration.
With respect to checked baggage, the Carrier will in all cases be liable, but will only be liable for damages to cabin baggage caused by its fault or negligence.
If the checked baggage has been damaged, delayed, lost or destroyed, the Passenger should indicate this in writing to Volotea as soon as possible and, in all cases, within 7 days in the event of damage and 21 days in the event of loss as of the placement of baggage at his disposal.
The air carrier is liable for damage resulting from loss baggage, unless it proves that it has taken all necessary measures to avoid the damage or that it was impossible to take them. Liability for damages is limited to 1,288 SDR.
The air carrier is liable in the event of destruction, loss or damage to baggage up to 1,288 SDR. In the case of checked baggage, the air carrier is objectively liable for the damage, unless the checked baggage is defective. In case of unchecked baggage, the air carrier is only liable if proved that has been in breach of one of its obligations.Back
18. Flight operated by another Carrier
Article 11 of Regulation (EC) 2111/2005 establishes that the Carrier will inform the Passenger of the identity of the Company that is actually going to operate the Flight.
In some cases, passenger transport may be operated by other carriers with whom Volotea has agreements; these services will be provided as a Codeshare. Volotea will communicate the identity of the air carrier that will operate the flight during the booking process. The conditions of carriage of the air carrier operating the flight will apply to Codeshare flights. It is therefore recommended that you refer to the flight operator’s conditions of carriage in order to check the dimensions of baggage accepted by the flight operator, the fee schedule, check-in times for the flight, administrative requirements as well as conditions applying to children, the transportation of animals and any other conditions.
Aegean Conditions: https://en.aegeanair.com/conditions-notices/conditions-notices/Back
19. General Provisions
Once the booking has been made in our Booking system the Passenger and Volotea enter into a binding contract, which will be governed by these Conditions. The booking details, jointly with the link to these Conditions will be forwarded by email so that they can be stored by the Passenger in electronic format.
No agent, employee or representative of the Carrier has the authority to alter, modify or waive any of the provisions of these General Conditions.
If any of the clauses or conditions of this Agreement is declared illegal or null, the remaining clauses thereof will remain valid.Back
20. Governing law and Jurisdiction
These General Conditions of Carriage, your contract of carriage with Volotea, shall be governed by and interpreted in accordance with the laws of Spain, with the exception of any other regulation or treaty that must be applied to these General Conditions of Carriage.
If you are deemed to be a consumer, any disputes arising from or relating to your contract of carriage with Volotea may be subject to the jurisdiction of the courts in your place of residence, or the jurisdiction of any other legally competent court. In any other case, any disputes arising from or relating to your contract of carriage with Volotea and these General Conditions of Carriage will be subject to the jurisdiction of the Courts of Barcelona (Spain).Back
APPENDIX I : Travel DocumentationBack
APPENDIX II : Dangerous goods regulations
If you have any queries regarding which articles you can carry on to the aircraft or check in for carriage in the cargo hold, or where specific items should be carried, please contact us before you travel or ask at the ticket sales desk or customer services desk when you arrive at the airport.
Please download our guide to dangerous goods items.
For more information download our list of prohibited articles on board.
In case the passenger requires the transport of these objects it should be requested previously contacting our Customer Care service.
FIREARMS AND AMMUNITION/SPORTING WEAPONS
Handguns, automatic weapons, munitions, ammunition, (including blank cartridges), pistol caps, fireworks, flares, pyrotechnics, smoke canisters and crackers, are not permitted for carriage on Volotea aircraft, with certain exceptions, as detailed below.
Sporting and competition firearms listed in this Article and their ammunition are permitted for carriage provided that they are securely packed or boxed. Please read the specific requirements below and call our Customer Service Team to inform us that you are travelling with a firearm or ammunition.
All passengers intending to travel with firearms or ammunition must ensure they have the required: documentation and licences; export/import licences; and authorisation from local and national authorities.
Please note that some types of firearms are not permitted in certain countries and Volotea is unable to accept firearms for carriage to and within such countries. The passenger is solely responsible for requirements (a) – (c) above being correct and up to date for any firearm(s) or ammunition. The passenger must also produce a valid identity document (e.g. passport).
Please make sure you arrive at the bag drop desks at least 90 minutes prior to the scheduled departure of your flight in order that we can carry out all the necessary checks. If you arrive after this time you may not be permitted to fly.
Please note that the following types of firearms are permitted: Sporting shotguns with barrels of longer than 24 inches (60cms). Sporting rifles (including Air Rifles) of any calibre, but not semi-automatic weapons with a larger bore than .22. Sporting single shot handguns with a calibre of .22 or less. Any rifles and handguns with a calibre of .22 or less.
Firearms must be transported unloaded and correctly packed in a suitable gun case. 5 kg of ammunition is permitted per passenger and this must also be packed in a suitable manner, preferably in the manufacturer’s packaging and always separately from the firearm. The carrying of ammunition with explosive or incendiary projectiles is prohibited.
If you travel with sporting or competition firearms you must be over 18 years of age, or accompanied by someone over 18 years of age. If you wish to travel with sporting or competition firearms you are charged an additional sports equipment fee per firearm per flight.
Carriage of firearms is not permitted in or out of Brussels Airport.Back
APPENDIX III : Passengers with Reduced Mobility (PRM)
In the air transport sector, current legislation defines a person with a disability or Passenger with Reduced Mobility (PRM) as “any person whose mobility to use transport is reduced due to physical disability (sensory or locomotor, permanent or temporary) , disability or intellectual impairment, or any other cause of disability, or age, and whose situation requires adequate attention and adaptation to their particular needs of the service made available to other passengers ”(art. 2 a) EC Regulation 1107/06).
The assistance service for people with reduced mobility and which can be requested through the special assistance section are for passengers who:
- They use a wheelchair
- They are visually impaired.
- Have intellectual disabilities
- Are hearing impaired or disabled
- They travel with assistance dogs
This service is free of charge.
Types of wheelchair services and reduced mobility equipment
There are three types of wheelchair services. When making the request for this service, the type of assistance required must be specified:
- WCHR: (R for Ramp) The passenger is able to go up and down the stairs of the plane and reach his seat by his own foot, but he needs the wheelchair to cover the distance from the check-in to the foot of the plane and vice versa.
- WCHS: (S for Steps) The passenger cannot walk long distances or go up and down the stairs of the plane, but once on board, they are able to reach their seat on their own feet.
- WCHC: (C for Cabin seat) The passenger cannot move and needs to be transferred from the check-in counter to their seat on the plane.
It is important that when requesting the wheelchair service, it is clearly specified which of the three types is being requested, in order to have the assistance that is really required planned.
Medical equipment and up to 2 mobility devices can be transported free of charge: wheelchair, crutches or other orthopedic devices
The information regarding the transport conditions of electric wheelchairs is detailed in point 14.3 Conditions for the transport of devices with lithium batteries and Annex III Regulations on Dangerous Goods.
Volotea, to ensure that the crew covers safety needs, admits a maximum of two unaccompanied passengers with reduced mobility.
It is mandatory for anyone with functional diversity and need for assistance to travel with a companion if they are unable to fend for themselves.
In practice, any person who is capable of:
- Unbuckle your seat belt, leave your seat and reach an emergency exit without help; Y
- Obtain and adjust a life jacket; and
- Putting on an oxygen mask without assistance; and
- Understand the safety instructions, as well as any advice and instruction provided by the crew in an emergency.
Based on the conditions indicated above, Volotea may require a trained companion as a condition for the transport of a passenger with reduced mobility in the following circumstances:
- A passenger who, due to his intellectual disability, cannot understand or respond adequately to the safety instructions of the company personnel.
- A passenger with a mobility impairment so severe that the person is unable to physically assist himself in his own evacuation from the plane.
- A passenger with severe hearing and visual impairments that prevent him from communicating with company personnel, both to allow the transmission of the safety instructions required by the applicable regulations, and to allow the passenger to assist himself in his own evacuation of the plane in case of emergency.
If you need a companion, he or she must be over 18 years of age, must be willing and able to understand the safety instructions, and physically assist the person with reduced mobility in an emergency.
Security limitations and restrictions
The places available for PRM (Passengers with Reduced Mobility) are limited depending on the aircraft assigned to your flight. They will vary between 12 to 18 PRMs allowed depending on the configuration of the aircraft and according to the applicable regulation, thus ensuring that all security levels are adequate for safe operation.
The maximum number of passengers with reduced mobility traveling alone must not exceed 2.
These maximums may be increased depending on the circumstances, and always with the express authorization of Volotea. When the number of PRMs constitutes a significant proportion of the total number of passengers on board, they should not outnumber the people capable of assisting them in an emergency.
When there are operational limitations, for example, an inoperative cabin door, the maximum number of people with reduced mobility admitted on board will be reduced by 50% of the generic limitation for each fleet.
The seats assigned for people with reduced mobility are preferably in the window.
The maximum permissible dimensions of reduced mobility equipment in the cargo compartments of the aircraft in our fleet will be the following:
|Boeing 717||Airbus 319||Airbus 320|
If your mobility aid does not fit within these allowable dimensions (after being adjusted or removed), you will need to travel with an alternative mobility aid (such as a manual wheelchair) that fits within the above dimensions.
All our aircraft have some seats with moveable armrests to allow you to access your seat easily. Unfortunately, we are unable to provide assistance equipment such as seat booster cushions on board.
We would like to inform you that, for safety reasons, passengers with reduced mobility cannot be assigned to, or occupy, seats with direct access to emergency exits or where their presence could:
- Impede the crew from carrying out their duties
- Obstruct access to emergency equipment
- Impede emergency evacuation from the aircraft.
Volotea will not accept passengers who require a stretcher to travel.
Oxygen concentrators that run on batteries or electricity are allowed, as long as they do not contain oxygen and do not involve any type of chemical reaction. These devices filter and concentrate the amount of oxygen in the atmosphere. On board they can only be powered by battery.
Oxygen transport on board
Volotea does not provide medical oxygen to passengers on board. In case you need to transport oxygen, you must take into account the following conditions:
- Being a gaseous oxygen cylinder that does not exceed 5kg. Liquid oxygen is not allowed.
- You will need approval from Volotea at least 72 hours before the departure of your flight, for which a medical certificate will be required stating that the passenger's health status is ideal for the flight.
- The use of oxygen is not allowed on board, only its transport.
- The passenger must complete a disclaimer at the airport.
Note: The use of oxygen is not allowed on board, the use of oxygen concentrators (POC) would only be allowed as long as it is through its own battery.
Volotea will do everything possible to meet the travel needs of passengers with reduced mobility (PRM) while taking into account the health and safety of other passengers. For this, the reservation of the assistance service must be made at least two business days (48h) in advance of the day of your departure.
The reservation can be made through "Special Assistance" or by calling the free telephone number (+34) 93 12 25 224, for calls outside Spain, Italy and France.
Most special services require checking in at least two hours in advance of the scheduled flight departure time.
Volotea may refuse to accept a reservation from a person with reduced mobility or deny boarding:
- In order to meet the security requirements established by international, community or national legislation, or in order to meet the security requirements established by the authority that issued the air operator certificate to Volotea.
- If that passenger poses a direct threat to safety. The determination of a direct threat will be based on the nature, duration and severity of the risk, and the likelihood of potential harm to the health and safety of others.
- If the dimensions of the plane or its doors physically make it impossible to board or transport the person with reduced mobility.
Our fleet is adapted to transport passengers with special needs and, within the limits of size, our aircraft are equipped to support the most versatile means of boarding and disembarking: by remote stand, walkway, lift or ambulift.
More detailed information can be found at 10.2 Boarding and assistance for passengers with reduced mobility.
If you have any visual or hearing impairment, please inform our cabin crew so that we can provide the best service on board.
We recommend that you travel with your own companion if you need help to carry out the following actions:
- Taking medication
- Getting up from, or sitting down on, your seat on the plane
- Reaching an emergency exit unaided
- Communicating about safety-related issues with the crew
- Taking off your seat belt
- Reaching and putting on your life jacket
- Donning an oxygen mask
During the flight, a passenger with reduced mobility will need to take responsibility for:
- Personal care during the flight, for example, eating or taking medication
- Personal care in the toilets
- The requirements of your assistance dog
When you get to the aircraft, our cabin crew can help you to:
- Find your seat and familiarise yourself with it and the surrounding area
- Store and retrieve hand luggage
- Move between your seat and the toilet
- Open any food container on board, identify food and place it on the tray
After the flight
An assistance service is also available at the destination airport.
- The assistant will meet you in the plane and will help you move from your seat or from the plane door to a wheelchair. To ensure that we can help you without any problems, we will normally disembark other passengers from the plane first.
- Once you have disembarked, the assistant will accompany you through the arrivals terminal to your next means of transport.
APPENDIX IV : Passengers In Italian Territorial Continuity (PSO)
Residents of the Region of Sardinia belonging to specific categories can benefit from a discount on the purchase of an airline ticket to/from Cagliari, Olbia or Alghero for travel to Milan Linate or Rome Fiumicino among other benefits.
All these benefits, the fare description and the specific conditions that apply to those passengers and collectives traveling in those routes are described here.Back