flights faq

Before you fly

Bookings

During the flight

After the flight

Refunds

  • What can I do if I missed my flight?

    The ticket is not refundable and cannot be changed after the scheduled travel date.

    However, you can request a refund of the airport taxes. To do so, you should contact our Customer Service.

    If you missed your flight and you purchased a travel insurance, get in contact with the insurance company in order to obtain information about what is covered under your insurance policy.

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