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Organized by aviation industry experts Skytrax, the World Airline Awards is an esteemed awards program renowned for recognizing leaders in the air transport sector through comprehensive consumer surveys.

The airline was honored with the prestigious accolade during the 2023 Paris Air Show, highlighting its exceptional performance and high customer satisfaction over the last year, further solidifying its position as a prominent industry leader.

BARCELONA/PARIS, June 21st, 2023 - Volotea, one of Europe's fastest-growing independent airlines, has reached a significant milestone receiving the prestigious Skytrax World Airline Award for "Best Low Cost Airline in Europe”. As air transport and airline consumer research experts, Skytrax has established itself as a trusted authority in the industry. The organization’s World Airline Awards are highly regarded in the aviation world, serving as an important benchmark for excellence.

The winners of the awards are determined through Skytrax's annual consumer poll, which is widely recognized as the world’s largest airline passenger satisfaction survey. The 2022-2023 edition witnessed the active participation of over 100 customer nationalities, further highlighting its noteworthy scale and significance. This is the first time Volotea has won the title, reflecting the airline's dedication to continuous improvement, and meeting the evolving needs of its customers.

Carlos Muñoz, Founder and CEO of Volotea: “We are extremely happy to receive this very prestigious award for the first time. Looking well after our clients is part of our DNA from day one, combined with very competitive prices, which over 50M clients have enjoyed by now. The prize is a recognition to all the hard work, dedication, and client orientation that our 1,700+ crews and staff, and also our airport partners, show every day, since the start of our company some 11 years ago. Congratulations to all of them, and thanks to Skytrax for this recognition.”

Edward Plaisted, CEO of Skytrax: "Volotea achieved an excellent rating from customers to win this major award as the Best Low Cost Airline in Europe for the first time. Volotea also achieved a very high position in the World's Most Improved Airline category, featuring amongst some major global carriers."

This recognition by Skytrax reaffirms Volotea's leading position as a low cost airline in Europe and its reputation as the preferred choice for travelers seeking seamless connectivity, affordable fares, and an exceptional travel experience. The award was presented to Volotea at the renowned Paris Air Show, the largest event dedicated to the worldwide aerospace industry, attracting top global airline leaders.

Volotea now adds the title of "Best Low Cost Airline in Europe" to its growing list of achievements, which includes being awarded the "Traveler's Choice Best Low Cost Airline in Europe" by Tripadvisor in 2017, as well as consecutive wins for "Leading European Low Cost Airline" at the World Travel Awards in 2021 and 2022.


Volotea was founded in 2011 by Carlos Muñoz and Lázaro Ros, also previously founders of Vueling.

It is one of the fastest-growing independent airlines in Europe in the last decade, increasing its fleet, routes served, and seats offered year-on-year. This year, the airline has celebrated a milestone of carrying 50 million passengers throughout its whole network.

Volotea reaches more than 100 airports and is currently based in 19 medium-sized European capitals: Asturias, Athens, Bilbao, Bordeaux, Cagliari, Florence (new in 2023), Hamburg, Lille, Lyon, Lourdes, Marseille, Nantes, Naples, Olbia, Palermo, Strasbourg, Toulouse, Venice, and Verona.

This year, Volotea will operate more than 400 routes (with over half exclusive), offer close to 12M seats (+41% versus 2019), and fly approximately 70,000 flights. The airline operates a fleet of 41 Airbus A319 and A320.

Volotea is dedicated to sustainable aviation and has committed to reducing 50% of its CO2 emissions per passenger and kilometer by 2030 (versus 2012). To date, Volotea has launched over 50 sustainability initiatives that have already driven a reduction in carbon footprint per passenger and kilometer by 41%. Since 2022, the company has been working on developing emission-free alternative technologies, operating Airbus' internal shuttle service with 34% of sustainable aviation fuel, and collaborating with manufacturers and the industry so that these fuels (now difficult to access) can be developed and become widespread as soon as possible

Volotea employs 1,750 people and actively contributes to the economic development and cultural landscape of the territories where it is based through sponsorship projects. 

Volotea has won, for the second year in a row, the award as 'Europe's Leading Low-Fares Airline' at the 2022 World Travel Awards, an awards organization recognizing excellence in the transportation and tourism industry worldwide.



The World Airline Awards are wholly independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. Travellers across the world vote in the largest airline passenger satisfaction survey to determine the award winners. The awards are referred to by media around the world as “the Oscars of the aviation industry”.

All costs of the Survey and Awards event are paid by Skytrax, and airlines do not pay any entry or registration fee. There are no charges for use of the Award logos and results.

The online customer survey operated from September 2022 to May 2023, together with invitations sent to previous year respondents in the survey database. The customer survey was provided in English, French, Spanish, Russian, Japanese and Chinese.

Over 100 customer nationalities participated in the 2022/2023 survey with 20.23 million eligible entries counted in the results. Survey entries are screened to identify IP and user information, with all duplicate, suspect or ineligible entries deleted. More than 325 airlines are featured in the final Award results.

For any further information, please contact Peter Miller at Skytrax. E: peter.miller@skytrax.uk