These conditions govern the access and use of the services provided through this website (the "Website") that Volotea, SL, with Tax identification number B64841927, with corporate domicile at Travessera de Gracia, 56, 4-1, 08006, Barcelona, Spain, registered at the Commercial Registry of Barcelona, Sheet 86, Volume 40.428, Page B-368.082 and telephone contact: +34-931171777 (“Volotea”), makes available to the user (the "User").
The use of the website by the User implies acceptance of the provisions contained in these conditions as published by Volotea at the time the User accesses the website. Volotea informs Users that these conditions of access and use of the Website are subject to change without notice, therefore it is recommended that you visit the website for periodic reading of its contents.
The use of certain services offered to Users through the website may be subject to specific conditions, which depending on the case, may substitute, complete and / or modify the present conditions. Therefore, prior to the use of these services, the User must read carefully and accept the corresponding conditions that may apply.
Volotea will reasonably attempt to ensure that the contents of the website are updated and revised, without this implying any guarantee about the accuracy, currency or completeness of the information provided. Volotea does not guarantee that the information contained on the website is accurate, complete or current and expressly disclaims any liability for errors or omissions in the information contained on the website.
Similarly, Volotea shall in no way be responsible for:
Contents that may directly or indirectly be displayed on the website via links or hyperlinks, which may be withdrawn unilaterally by Volotea at any time. links contained on the website do not indicate the existence of any contractual relationship between the business owners of the referenced websites and Volotea.
Information eventually provided by the Users through the website or any forum that could be linked to it. In this sense, the User agrees to
Not use any of the materials and information contained on this website for illegal purposes, expressly forbidden in these conditions and / or in the special conditions, if any, are enabled and
To make diligent use of the website and the services available therefrom, in accordance with current legislation, morality, these conditions and, where applicable, special conditions which may be applicable, and maintain the due respect towards other Users.
Volotea reserves the right to remove, without notice or further notice, the links that appear on the website and / or deny access to anyone who fails to comply with these conditions, and reserves the right to take legal action as it may deem appropriate.
Conditions of access
Volotea undertakes to make every effort to provide navigation on the website under the best conditions and avoid causing any damage to Users. However, Volotea does not guarantee the availability, continuity and operation of the website and therefore excludes all liability for damages of any kind that may arise from difficulties experienced by users when accessing and using the website.
In particular, Volotea shall not be liable for any damage that may result to the Users by an improper use of the Website, or either by blackouts or interruptions in telecommunications that could affect the sales of its products or services through the website.
Industrial property and intellectual property
The distinctive signs (graphics or names) that appear on this website are duly registered. Volotea holds the exclusive right to use the above signs for commercial purposes and therefore their use by third parties is prohibited without express authorization.
The possible presence on the website of distinctive signs owned by a third party is made with the permission of their rightful owners.
The domain name "volotea.com" and all those used for direct access to this website are owned by Volotea who holds exclusive rights over them. The improper use of the above for commercial purposes would be a violation of the rights conferred by its registration.
The content, texts, photographs, designs, logos, images, sounds, videos, animations, recordings, computer programs, source codes and, in general, any intellectual property existing on this website is protected by the legislation on intellectual property.
Access to the website does not grant the User any rights over its contents, which may not be used, reproduced, distributed, modified, transferred, conveyed or transformed by any User without the prior written consent of Volotea.
Volotea reserves the right to take appropriate legal action against Users who infringe the rights of intellectual property.
For the purposes of the provisions of Law 15/99 of 13 December on the Protection of Personal Data, Volotea informs Users that the personal information you provide during your registration on the website, or a later time, will be included in an automated personal data file under Volotea's responsibility.
The purpose of the file is to manage Users, the provision of services to which you may access through the website, the sale and delivery of tickets and to obtain various statistics.
Furthermore, in case of completing the booking process your e-mail address can be used by Volotea to send information and advertisements regarding special promotions, updates, news, newsletters and other commercial offers related with travel markets and associated services that Volotea considers they may be of interest to you. If you do not want that your e-mail address is used in that way please click here. Remember that you can unsubscribe of this service clicking the same link present in all communications you will receive.
Volotea registers the Internet Provider addresses (which every visitor has at the time of accessing the web site) for purely internal purposes, such as access statistics y market segmentation. Volotea does not associate Internet Provider addressed with personally identifiable information. This allows us to provide extracts of traffic information on the web site, to third parties which do not affect the anonymity of the client, such as data relating to the number of visits to a particular section of the site, flows and tendencies of the traffic, etc.
This web site uses Google Analytics, an analytic web service provided by Google, Inc., a Delaware company whose main office is in 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files which reside in your computer, to assist the website in analyzing the use made by the users of that website. The information generated by the cookie about the use of the website (including your IP address) will be transmitted directly to and filed by Google in their United States servers. Google will use this information on our behalf with the aim of following the use made of our website, by providing reports on the website activity and providing other services related to the website activity and the use of the Internet. Google may transmit such information to a third party when so required by legislation, or when those third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google.
This website may use tracking tags in certain pages to measure and optimize marketing campaign results. It will not store, in any event, personal user information.
You can reject the treatment of the data or the information by rejecting the use of the cookies by selecting the appropriate configuration on your browser; nevertheless you should note that if you do so you may not be able to use the full functionality of the website. By using this website you agree to the treatment of information relative to you by Google in the form and with the aims above indicated.
Volotea informs you that you may exercise your rights to access, rectify, oppose or cancel this information in accordance with the provisions of applicable regulations, by sending a letter to Volotea, SL, to the following address: Calle Travessera de Gracia, número 56, 4º, 08006, Barcelona.
What are cookies?
A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Without cookies, using the web would be a much more frustrating experience.
In general, cookies allow a website to customize a visit, for example by:
Showing relevant navigation settings.
Remembering visitor preferences.
Generally improving the user experience.
Limiting the number of adverts displayed.
When visiting Volotea.com you agree by default that Volotea may store cookies on your device.
If you do not want Volotea.com to store cookies on your device, you can prevent the storage of your data or information by rejecting the use of the cookies by selecting the appropriate configuration on your browser settings or options; nevertheless you should note that if you do so you may not be able to use the full functionality of the website.
Volotea.com uses up to 3 types of cookies:
Preference Cookies: These cookies allow our websites to remember information that changes the way the site behaves or is displayed, such as your preferred language or the region you are in. This type of anonymous cookie allows Volotea.com to remember previous choices and preferences made by visitors. Based on this data, Volotea.com can offer more personalized information to individual visitors. For instance, by remembering your region, Volotea is able to show geolocalized information relevant to you, such as pre-setting the flight origin in our Flight Search box.
If you do not allow the use of this type of cookies, this will:
Block the functionality of various parts of Volotea.com.
Reduce the level of support Volotea can offer.
Prevent Volotea from remembering your preferences to not use or view a specific feature.
Loss of the information stored in a preference cookie may make the website experience less functional but should not prevent it from working.
Performance cookies: Anonymous cookies that help Volotea improve its website. This type of cookie collects information about how visitors use Volotea.com, for instance about most visited pages, or the number of error messages received. An example of this type are Web Analytics cookies.
The information gathered by these cookies cannot be used for marketing purposes, and is not distributed to third parties.
Targeting cookies or advertising cookies: With Volotea's permission, this type of cookie is usually placed on Volotea.com by advertising networks. They are used to:
Show relevant and personalized adverts.
Limit the number of times each advert is shown.
Measure the effectiveness of the advertising campaign.
Remember your visit and share data collected with third parties, such as advertisers. Quite often, these cookies are linked to website functionality provided by that third party.
More about cookies
Find out more about cookies via these websites:
Wikipedia EN Cookie
What are Pixel Tags?
Volotea and its third-party service providers use pixel tags (also known as "clear gifs" or "beacon gifs"). Pixel tags are not visible to the website user and consist of a few lines of computer code delivered with the web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Volotea.
Volotea and our email service provider use pixel tags to:
Track customer responses to Volotea advertisements and website content;
Determine your ability to receive HTML-based email messages. Our email service provider includes a pixel tag, which they refer to as a "coded sensor" in all of the HTML-based messages sent on our behalf. The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages. This capability helps our service provider to send the email in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML-based email, you will not receive a functioning sensor;
Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us; and
Allow us to target interactive advertising more successfully, enhance customer support and site usability, and provide you with offers and promotions that we believe would interest you.