Terms of Use

    Purpose

    These conditions govern the access and use of the services provided through this website (the "Website") that Volotea, SL, with Tax identification number B64841927, with corporate domicile at Travessera de Gracia, 56, 4-1, 08006, Barcelona, Spain, registered at the Commercial Registry of Barcelona, Sheet 86, Volume 40.428, Page B-368.082 and telephone contact: +34-931171777 (“Volotea”), makes available to the user (the "User").

    The use of the website by the User implies acceptance of the provisions contained in these conditions as published by Volotea at the time the User accesses the website. Volotea informs Users that these conditions of access and use of the Website are subject to change without notice, therefore it is recommended that you visit the website for periodic reading of its contents.

    The use of certain services offered to Users through the website may be subject to specific conditions, which depending on the case, may substitute, complete and / or modify the present conditions. Therefore, prior to the use of these services, the User must read carefully and accept the corresponding conditions that may apply.

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    Contents

    Volotea will reasonably attempt to ensure that the contents of the website are updated and revised, without this implying any guarantee about the accuracy, currency or completeness of the information provided. Volotea does not guarantee that the information contained on the website is accurate, complete or current and expressly disclaims any liability for errors or omissions in the information contained on the website.

    Similarly, Volotea shall in no way be responsible for:

    • Contents that may directly or indirectly be displayed on the website via links or hyperlinks, which may be withdrawn unilaterally by Volotea at any time. links contained on the website do not indicate the existence of any contractual relationship between the business owners of the referenced websites and Volotea.

    • Information eventually provided by the Users through the website or any forum that could be linked to it. In this sense, the User agrees to

      • Not use any of the materials and information contained on this website for illegal purposes, expressly forbidden in these conditions and / or in the special conditions, if any, are enabled and

      • To make diligent use of the website and the services available therefrom, in accordance with current legislation, morality, these conditions and, where applicable, special conditions which may be applicable, and maintain the due respect towards other Users.

    Volotea reserves the right to remove, without notice or further notice, the links that appear on the website and / or deny access to anyone who fails to comply with these conditions, and reserves the right to take legal action as it may deem appropriate.

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    Conditions of access

    Volotea undertakes to make every effort to provide navigation on the website under the best conditions and avoid causing any damage to Users. However, Volotea does not guarantee the availability, continuity and operation of the website and therefore excludes all liability for damages of any kind that may arise from difficulties experienced by users when accessing and using the website.

    In particular, Volotea shall not be liable for any damage that may result to the Users by an improper use of the Website, or either by blackouts or interruptions in telecommunications that could affect the sales of its products or services through the website.

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    Industrial property and intellectual property

    Industrial property

    The distinctive signs (graphics or names) that appear on this website are duly registered. Volotea holds the exclusive right to use the above signs for commercial purposes and therefore their use by third parties is prohibited without express authorization.

    The possible presence on the website of distinctive signs owned by a third party is made with the permission of their rightful owners.

    Domain name

    The domain name "volotea.com" and all those used for direct access to this website are owned by Volotea who holds exclusive rights over them. The improper use of the above for commercial purposes would be a violation of the rights conferred by its registration.

    Intellectual property

    The content, texts, photographs, designs, logos, images, sounds, videos, animations, recordings, computer programs, source codes and, in general, any intellectual property existing on this website is protected by the legislation on intellectual property.

    Access to the website does not grant the User any rights over its contents, which may not be used, reproduced, distributed, modified, transferred, conveyed or transformed by any User without the prior written consent of Volotea.

    Volotea reserves the right to take appropriate legal action against Users who infringe the rights of intellectual property.

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    Data protection

    For the purposes of the provisions of Law 15/99 of 13 December on the Protection of Personal Data, Volotea informs Users that the personal information you provide during your registration on the website, or a later time, will be included in an automated personal data file under Volotea's responsibility.

    The purpose of the file is to manage Users, the provision of services to which you may access through the website, the sale and delivery of tickets and to obtain various statistics.

    Furthermore, in case of completing the booking process your e-mail address can be used by Volotea to send information and advertisements regarding special promotions, updates, news, newsletters and other commercial offers related with travel markets and associated services that Volotea considers they may be of interest to you. If you do not want that your e-mail address is used in that way please click here. Remember that you can unsubscribe of this service clicking the same link present in all communications you will receive.

    Volotea registers the Internet Provider addresses (which every visitor has at the time of accessing the web site) for purely internal purposes, such as access statistics y market segmentation. Volotea does not associate Internet Provider addressed with personally identifiable information. This allows us to provide extracts of traffic information on the web site, to third parties which do not affect the anonymity of the client, such as data relating to the number of visits to a particular section of the site, flows and tendencies of the traffic, etc.

    Access to the website may also involve the use of cookies. No cookie allows (i) for the information collected to be associated with a Users' personal data or (ii) is able to extract information from the User's hard disk or steal personal information. Users who do not wish to receive cookies or want to be informed of their use may configure their browser accordingly.

    This web site uses Google Analytics, an analytic web service provided by Google, Inc., a Delaware company whose main office is in 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files which reside in your computer, to assist the website in analyzing the use made by the users of that website. The information generated by the cookie about the use of the website (including your IP address) will be transmitted directly to and filed by Google in their United States servers. Google will use this information on our behalf with the aim of following the use made of our website, by providing reports on the website activity and providing other services related to the website activity and the use of the Internet. Google may transmit such information to a third party when so required by legislation, or when those third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google.

    This website may use tracking tags in certain pages to measure and optimize marketing campaign results. It will not store, in any event, personal user information.

    You can reject the treatment of the data or the information by rejecting the use of the cookies by selecting the appropriate configuration on your browser; nevertheless you should note that if you do so you may not be able to use the full functionality of the website. By using this website you agree to the treatment of information relative to you by Google in the form and with the aims above indicated.

    Volotea informs you that you may exercise your rights to access, rectify, oppose or cancel this information in accordance with the provisions of applicable regulations, by sending a letter to Volotea, SL, to the following address: Calle Travessera de Gracia, número 56, 4º, 08006, Barcelona.

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    VOLOTEA COOKIE POLICY

    What are cookies?

    A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Without cookies, using the web would be a much more frustrating experience.

    In general, cookies allow a website to customize a visit, for example by:

    • Showing relevant navigation settings.

    • Remembering visitor preferences.

    • Generally improving the user experience.

    • Limiting the number of adverts displayed.

    Volotea uses cookies, tags, and other similar technology. This technology allows us to recognize your preferences, keep track of your purchases, facilitate effective site administration and measure and optimize marketing campaign results. We use the information we collect to enhance your visit to volotea.com and to provide you with information tailored to your needs.

    VOLOTEA’s use of cookies

    When visiting Volotea.com you agree by default that Volotea may store cookies on your device.

    Volotea.com matches information gathered from cookies with other information you provide about yourself, or other data that we have collected for the purposes as stated in the Volotea Privacy Policy.

    If you do not want Volotea.com to store cookies on your device, you can prevent the storage of your data or information by rejecting the use of the cookies by selecting the appropriate configuration on your browser settings or options; nevertheless you should note that if you do so you may not be able to use the full functionality of the website.

    Volotea.com uses up to 3 types of cookies:

    • Preference Cookies: These cookies allow our websites to remember information that changes the way the site behaves or is displayed, such as your preferred language or the region you are in. This type of anonymous cookie allows Volotea.com to remember previous choices and preferences made by visitors. Based on this data, Volotea.com can offer more personalized information to individual visitors. For instance, by remembering your region, Volotea is able to show geolocalized information relevant to you, such as pre-setting the flight origin in our Flight Search box.

      If you do not allow the use of this type of cookies, this will:

      • Block the functionality of various parts of Volotea.com.

      • Reduce the level of support Volotea can offer.

      • Prevent Volotea from remembering your preferences to not use or view a specific feature.

      Loss of the information stored in a preference cookie may make the website experience less functional but should not prevent it from working.

    • Performance cookies: Anonymous cookies that help Volotea improve its website. This type of cookie collects information about how visitors use Volotea.com, for instance about most visited pages, or the number of error messages received. An example of this type are Web Analytics cookies.

      The information gathered by these cookies cannot be used for marketing purposes, and is not distributed to third parties.

    • Targeting cookies or advertising cookies: With Volotea's permission, this type of cookie is usually placed on Volotea.com by advertising networks. They are used to:

      • Show relevant and personalized adverts.

      • Limit the number of times each advert is shown.

      • Measure the effectiveness of the advertising campaign.

      • Remember your visit and share data collected with third parties, such as advertisers. Quite often, these cookies are linked to website functionality provided by that third party.

    More about cookies

    Find out more about cookies via these websites:

    www.youronlinechoices.eu

    www.allaboutcookies.org

    Wikipedia EN Cookie

    What are Pixel Tags?

    Volotea and its third-party service providers use pixel tags (also known as "clear gifs" or "beacon gifs"). Pixel tags are not visible to the website user and consist of a few lines of computer code delivered with the web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Volotea.

    Volotea and our email service provider use pixel tags to:

    • Track customer responses to Volotea advertisements and website content;

    • Determine your ability to receive HTML-based email messages. Our email service provider includes a pixel tag, which they refer to as a "coded sensor" in all of the HTML-based messages sent on our behalf. The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages. This capability helps our service provider to send the email in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML-based email, you will not receive a functioning sensor;

    • Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us; and

    • Allow us to target interactive advertising more successfully, enhance customer support and site usability, and provide you with offers and promotions that we believe would interest you.

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    GENERAL USER PROFILE CONDITIONS

    The "User Profile" is the private area through which Volotea, S.L. (hereinafter, "Volotea") provides its customers the following services: (i) automatic recovery of their personal data when purchasing products and services through the website www.volotea.com, (ii) consultation of history for the aforementioned purchases, (iii) management of bookings made and additional services, (iv) remittance of commercial information related to the products and services offered by Volotea on its web page, www.volotea.com, (v) access to the management of Credit generated by cancelling the Flex Service. Volotea reserves the right to add new services or eliminate all or a portion of the services indicated above at any time and without advance warning.

    A. Definitions

    In order to facilitate reading, we define the terms contained in these General Conditions in capital letters and in alphabetical order below:

    "Communication Channels": are the means by which each user can contact Volotea. In particular they include: (i) the "User Profile" web environment, once the access keys have been correctly entered (the "On-line Channel"), and (ii) Customer Service.

    "User Profile Conditions": are all of the basic rules established by Volotea to regulate the private User Profile area contained in these General Conditions and supplemented by the Volotea web page's Use and Privacy Conditions.

    "User": is the person who, in accordance with the User Profile Conditions, has registered validly in the aforementioned private area, which entails the express acceptance of these General Conditions.

    B. Participation in the User Profile

    To be part of the "User Profile" private area, the following requirements and conditions must be taken into account:

    • The User expressly undertakes to provide truthful, exact and up-to-date information.  Thus, if Volotea detects information which does not respect the aforementioned obligation it may remove said User, unless the User duly proves they have fulfilled said conditions

    • When the User furnishes the personal data of third parties, they must have their express written consent to enter their data into the User profile in the private User Profile area. Likewise, in the event that the User furnishes data for minors under 18 years of age, they must have the consent of the minor's legal representative in the manner described above. Consequently, Volotea may request that the User prove, at any time, that the aforementioned consent has been obtained and, if the User does not provide sufficient proof, Volotea will remove, after blocking the User's data, the User from the User Profile private area without prejudice to the claim for damages which may arise from the aforementioned breach.

    • The User must duly complete the membership application appearing on the web page, www.volotea.com, accepting these User Profile Conditions. The personal data that the User provides within the framework of improving the aforementioned private area will be processed by Volotea in accordance with the privacy policy indicated in Section C of these Conditions.

    • User status is personal and the rights arising from such status cannot be transferred to any other person under any circumstances.

    • Each User, upon registering in the User Profile, will provide their name and surname and contact e-mail address. Likewise, the User will enter a password that, together with the User's identifying e-mail, will constitute their access keys. Each User will be responsible for protecting their password and e-mail, both of which are personal and non-transferable. Volotea may notify Users of the need to change their password for security reasons. Volotea will recognise User Profile Members when they operate in the on-line channel through their e-mail and will grant access to their personal account only when the password is entered. Under no circumstance will Volotea be liable for the consequences of access by third parties using the User's e-mail and password. Likewise, the notifications sent by Volotea to the e-mail address provided by the User will be understood as validly made, including those related to bookings made by the User.

    • Volotea must be immediately notified through any of the Communication Channels referred to in Section One above in the event a User's identifying code or password is lost.

    Membership in the private User Profile area is free of charge for Users.

    The duration of membership in the private User Profile area is for an unlimited period of time. However, Volotea reserves the right to terminate it at any time.

    C. Data Protection

    1. In accordance with the regulations applicable to data protection matters, Volotea hereby informs its Members that the personal data they provide in order to participate in the User Profile private area will be incorporated into a file owned by Volotea and processed for the purpose of offering their Users services related to:

      • Managing member registration and removal in the User Profile private area.

      • Managing the acquisition and redemption of credit generated from the cancellation of a Flex Service Booking.

      • Offering loyalty services.

      • Allowing its Users to consult their history or statements related to the purchase of products and services via the website www.volotea.com, after entering the respective User's user name and password.

      • Providing the automatic User data recovery service during the process of purchasing products and services via the web page www.volotea.com, after entering the respective User's user name and password.

      • Sending the User newsletters with personalised offers for the products and services offered by Volotea through its website, www.volotea.com.

    2. Volotea hereby notifies its Users that the marked with an (*) personal data fields which Volotea requests in the "Registration Data" Section must be filled in. Without this data the services specific to the User Profile private area listed in the previous section of this Clause cannot be provided. All of the other data requested by Volotea and unmarked is optional, although if it is not provided, Volotea will be unable to provide the services included in the User Profile private area in a more personalised manner.

    3. At any time Users may exercise their rights of access, rectification, cancellation and opposition by writing to Volotea, S.L., Departamento Legal, C/ Travessera de Gracia, 56, 4ª planta, Barcelona 08006, and sending a photocopy of an official document (valid National Identification Document or Passport) identifying them.

    D. Other conditions

    1. Changes to the User Profile Conditions: Volotea may change the Conditions of the User Profile private area at any time. Any update or change regarding these conditions will always be published in the current general user profile conditions.

    2. These General Conditions are supplemented by the "Credit Redemption Service Conditions" which contain the details of the process for using credits generated by the cancelling a Booking with the Flex Service. The "User Profile" Conditions and "Credit Redemption Service" compose one unit and will be interpreted and applied in accordance with the laws of the Kingdom of Spain, and the Spanish version will prevail over all other translations.

    For any question which arises in relation to the interpretation and application of these General User Profile Conditions, the Parties, expressly waive any jurisdiction which could correspond to them, expressly submit to the jurisdiction of the courts and tribunals of the city of Barcelona.

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    SUPERVOLOTEA

    Subscription to the Supervolotea service ("Supervolotea") is subject to your (the "User’s") acceptance of the General Conditions of Transport and Conditions of Use for the Volotea website (www.volotea.com). Upon subscription, it is considered that the User agrees to the terms and conditions of the General Conditions of Transport and the website Conditions of Use, including the terms and conditions of the Supervolotea service.

    1. Subscription to the Supervolotea service

      1. The User can subscribe to the Supervolotea service: (a) during the ticket booking process, (b) in the Supervolotea registration section or (c) from the private section of the User Profile. All of these are accessible from the Volotea website (www.volotea.com). In order to subscribe, the User must pay the current annual quota at the time of subscription (hereinafter, the "Quota"). The quota price can be consulted in the Prices section of the Volotea website. Supervolotea subscription will imply automatic registration in the User Profile.

      2. When requesting subscription to the Supervolotea service, or when using the benefits of said service, the User is obliged to provide all of the information required in the User Profile and keep it accurate and up to date at all times. Otherwise, Volotea can cancel the subscription to Supervolotea, as well as any subsequent purchases which benefit from any of the advantages of the Supervolotea service. To this effect, it is the exclusive responsibility of the User to update the information on the User Profile page.

      3. The subscription will be valid for one (1) year from the date of subscription. Once the initial period has expired, subscription to the Supervolotea service will be automatically renewed for periods of equal duration, unless the User selects the option to cancel the automatic renewal through the User Profile page, at any time before expiry of the current subscription.

      4. Subscription to the Supervolotea service is personal and non-transferable. The User must notify Volotea through any of the Volotea Communication Channels (Customer Service and web page) as soon as they are aware of any unauthorized use of their Supervolotea subscription.

      5. The User cannot purchase beneficiary tickets for any of the advantages offered by the Supervolotea service in order to re-sell them or use them for commercial purposes. Users can only be physical persons. Under no circumstances can they be companies or entities of any type, nor travel agencies or tour operators.

    2. Supervolotea service advantages

      1. Subscription to the Supervolotea service offers the following advantages:

        • Users can reserve certain Volotea flights at exclusive rates, which are only accessible and available to Supervolotea Users.
        • In their User Profile, Users will periodically receive Volotea bulletins with special fares, offers and promotions on Volotea flights which will only be accessible to Supervolotea Users.
        • Users will have exclusive access to see and reserve special fares, offers and promotions on the Volotea web page twenty four (24) hours before the launch of said special fares, offers and promotions to the general public.
      2. All of the promotions, fares and any other special offer provided by Volotea are subject to the terms and conditions belonging to this specific offer. Subscription to the Supervolotea service does not guarantee that the special fares, offers and promotions are available at the time the Reservation is formalized.

      3. The User can reserve as many tickets as are available at the special Supervolotea price, as long as one of the passengers on the reservation is the User. This means that the User's companions can only use the benefits of the Supervolotea service if the User also travels on the same Reservation. It is not permitted to change the name on the User's ticket.

    3. Quota Payment

      1. In order to subscribe to the Supervolotea service, the User must pay the full amount of the Quota. The User can cancel the subscription during the first 30 days, as long as they have not purchased any ticket at the special Supervolotea price at the time of the cancellation, in which case the value of the Quota will be returned to the Credit account associated with the User Profile. The cancelled subscription will not be reimbursed in cash under any circumstance.

      2. Except for the provisions indicated in the previous section, the Quota will not be reimbursed either in total or partially. Once the initial subscription period of (1) year has expired, Volotea will automatically collect the renewal Quota amount, except if it is cancelled according to the provisions indicated above.

      3. Volotea can change the price of the Quota or any of its renewals, at any time, having previously informed the User. Any increase in the Quota or any of its renewals will take effect at the time of its renewal. The price of the Quota can always be consulted in the Prices section.

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